Tripres.com No consideration they just want the money Las Vegas Nevada

Tianda,

I am sorry to hear about your situation. However, being the Call Center Manager for Tripres.com, I assure you that your case is a rare one. The situation that you describe in your posting does not correspond with the procedure given for handling any of our customer service issues. Every customer that calls with a cancellation or issue such as yours at least 72 hours prior to travel is offered a credit that can be applied to future bookings for up to one year from the booking date. The credit would be offered prior to any reimbursement or cancellation penalties being discussed. In addition, the cancellation policy is disclosed prior to the booking being made and that is typically what we follow.

I understand that your circumstances are complicated and in your situation you should have been offered the credit or rebooked if you contacted us at least 72 hours prior to travel. Unfortunately, the information you gave for your itinerary is too limited for me to be able to locate your booking. If you would contact us or repost with more information such as your confirmation number or even your last name I will be happy to investigate your booking further and try to resolve the issue for you.

I hope that this helps to explain our procedure and if your situation warrants further investigation we will be happy to do so and address any issues that there may have been with the agent you spoke with.

CCM