Complaint Review: Chase Credit Card - Wilmington Delaware
- Chase Credit Card PO Box 15153 Wilmington, Delaware U.S.A.
- Phone: 800-945-2000
- Web:
- Category: Credit & Debt Services
Chase Credit Card Account Service Charge Ammendment is unfair - punishment for good credit? Wilmington Delaware
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On 11/18/08 I opened my statment to find an important notice regarding changes to my account. The notice includes - a charge of $10.00 month ($120 year) service charge and a minimum payment increase from 2% to 5%.
The key factors they considered when making that change includes the current aprs and revolving balances associated with the account. They also wrote that If I have any questions regarding these changes to contact them by calling the customer service number on the back of my card.
Well I did have questions, so I called. My first questions were why the service charge, and increase in payment. I know I have great credit, nothing negitive- only on time payments, low debt to income ratio, good credit availibility. Their answer was "they are a business" and I have not used the card in 24 months. Well this brought me to my next question "can I opt out?" His answer was no. I then told him that I didnt think that was fair because if I had known that I had to use the card for purchases to avoid the new Account Service Charge I would have done so.
I am not happy with Chase. I feel that I am being punished for my good credit. I carry a low interest rate (promotional 3.99% apr for life of balance) that I earned for being responsible with my credit. I have always held up my end of this contract by paying on time, making double payments, and not exceding my credit limit.
Now I am being targeted for this finance charge increase because I have a low interest rate (that I earned). To make this even harder to swallow, my minimum payment has jumped to 5%. I have always made double payments voluntarily, but now im required to make double and a half payments.
Not that it matters to Chase, but this is the card I used to pay off my 2nd mortage. My 2nd mortage rate jumped pretty high and I saw this credit offer as a way to help our family maintain when the economy first started to decline.
They have defaulted in my opinion. They offered 3.99% for the life of the balance. Well the balance is not paid and now they are changing their terms. with no negotiations or opt outs.
Not to mention if I close the accounts (2), it will negatively affect my credit score because I have a large portion of my available credit with chase.
Cheated by Chase
Mary
Fayetteville, North Carolina
U.S.A.
This report was posted on Ripoff Report on 11/19/2008 03:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/chase-credit-card/wilmington-delaware-19886/chase-credit-card-account-service-charge-ammendment-is-unfair-punishment-for-good-credit-392945. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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