1-800-Flowers 1800flowers.com NO DELIVERY with little notice to a FUNERAL. No substitution made, no help given, was notified after business close day before it was to be delivered Carle Place New York

I ordered a funeral wreath from the website on Wednesday, Aug 15, 2018. I searched by available zip code, and selected an item that was guaranteed to be delivered the same day. I did not need it same day, so I ordered it to be delivered Friday, Aug 18, 2018. I got an email confirmation of the order, and tracked it. The website clearly stated it would be delivered 8am-8pm on that day. At just before 5pm on Friday (3 hours before the end of the delivery window), I recieved a call from customer service informing me that they could not deliver this wreath, or anything like it, because "their florist wouldn't answer the phone". At this time, I checked the website again, using the same delivery zip code, and found it was still showing as available same day.

I was told the best they could do was send boxed, cut flowers a day late and that they would deduct the cost of those flowers (which were obviously totally unacceptable for a funeral) from the cost of the wreath I ordered and issue a refund for that amount. Several supervisors later, I was finally offered a $20 credit, but still absolutely no flowers (of any kind) plus a refund. This was a $20 credit on a nearly $200 order, and I intend to never use them again anyway. 

I have also been a Passport member and they refuse to refund my membership even though they failed to deliver.(This also happened on another order of flowers previously--to my mother in the hospital). Do not use this company if you need flowers for a funeral, as they obviously are willing to not let you know they won't be there until it's too late for you to do anything about it.