1 Stop Laser Brian Hoffman Took My Money to Repair My Machine & would not warranty his work N Palm Beach Florida

Elenir is a nice lady that works at a Doctors office in Las Vegas as an Aesthetician. Elenir paid me to travel to Las Vegas to attempt an onsite repair on her Syneron Velashape. During the process, I determined the damage to the velashape was too extensive to repair onsite, and I recommended that she shipped it to my office for repair. Elenir agreed to do so.

The machine arrived at my facility, and due to the nature of the repair and the parts needed, the repair took about a month to complete. I personally tested the machine for around a half hour, and after I was satisfied with the machines functionality, Elenir was invoiced. The recoverable cost of the onsite service call was deducted from the invoice, and Elenir and the Doctor that she worked with paid the bill.

The machine was dropped off and boxed at the UPS store, and shipped out the next day. It arrived at Elenir's office a few days later. Elenir told me that she started working with the machine that day or the day after, and after treating a client, the machine stopped working. I explained to Elenir that I would need the velashape back at my facility to inspect it to determine what happened, and did in fact state that if the same problem had occurred, the machine would be fixed free of charge.

Elenir was very upset, which is understandable because she relies on this machine for her income. What happens next is where our story's differ quite a bit.

With the offer to repair the same problem free of charge on the table, I receive a chargeback from PayPal for the repair charge, and the travel and lodging. I called Elenir and repeated my offer once more. I disputed the chargeback, and the money was returned to my account.

Anytime a major repair is completed, there is always that 2% chance that there could be an additional problem, or another problem with that same piece of used equipment. Lets face it, nobody's perfect, and I don't have any robots in my employ. My customers understand this, and with the exception of Elenir's repair, I have always been able to make my customers happy. Ask me for a list of my customers anytime, if its ok with them, you can call them all before you do business with me.

As far as Elenir's situation is concerned, it's been over a year since my last talk with her. My offer is still on the table. Elenir, if your machine is still broken, ship the velashape to me, I will go through it and do my best to make you happy. If you decided to have another repair company take a look at it, that's your decision, and I'm sorry that's the path you chose, but I cannot feel bad about it because I did put that offer on the table. Fact.