• Report: #923078
Complaint Review:


  • Submitted: Mon, August 06, 2012
  • Updated: Mon, August 06, 2012

  • Reported By: Michelle — PTC Georgia United States of America
701 Lee Road Suite 300 Chesterbrook, Pennsylvania United States of America

1and1, 1 and 1 Web Hosting, Unscrupulous billing practices, won't cancel your account even when you follow the instructions. Cancellation involves unnecessary steps to confuse customers. Uses every effort to keep charging your Chesterbrook, Pennsylvania

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Run from this company!  The services offered are poor and overpriced. It is extremely hard to navigate and create a website.  At every turn there is a need for an upgrade (more money) to make your website look and work properly.  Good luck in obtaining someone that you can understand through broken English at the technical support desk. 

They spend a lot of money on advertising. And go through great lengths to NOT cancel the account.  After I logged into my account and followed steps to cancel, I was told to call a number, at that number I was told to go to a specific web address to cancel again.  At that web address, I followed the instructions received confirmation and was told to call a number to confirm (AGAIN).   I called but surprise all operators were busy.  They never cancelled it, charged my credit card again and even admitted that they received the cancellation but because I did not activate the cancellation.  No action was taken.  Except to keep charging my credit card.  THIS IS outrageous!  Unprofessional! Absolutely unethical!


This report was posted on Ripoff Report on 08/06/2012 08:59 AM and is a permanent record located here: http://www.ripoffreport.com/reports/1and1/chesterbrook-pennsylvania-19087/1and1-1-and-1-web-hosting-unscrupulous-billing-practices-wont-cancel-your-account-even-923078. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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