1LAP2GO Canceled order with no explanation or contact, unwarranted rude email replies , Internet

After ordering a hat online with 1LAP2GO, I received an order confirmation promptly. Sadly that was the only prompt/appropriate thing that would end up coming out of my experience with this company. 

After waiting 4-5 business days (their website claims 2-3) I went online to check the status of my order and the shipping section still was blank. I went ahead and sent an inquiry via email to 1LAP2GO. Below is how it went word for word:

Me: Subject: Hat hasn't shipped yet
I purchased a hat on your website on March 30th. The status still says it hasn't shipped. Your policy says to allow 2-3 business days. If you don't count the day I placed my order, today will have been the 4th business day. Please let me know when this will ship. It is a gift that I need for Friday. 

1LAP2GO: Without your order number we can not help you.

Me: 1lap2go-33688

1LAP2GO: Cancelled   Reason: Could not be fulfilled

Me: What! Why didn't I receive an email or a phone call. Very bad business. Why couldn't my order be fulfilled? 

1LAP2GO: We do not reply to rude e-mails.

Me: I will be reporting you to the better business bureau immediately. My email was not rude, if anyone is rude, you're reply with only a "cancel order" line and NO explanation is rude. 

1LAP2GO: You do that rude human.

Me: Wow...good luck with business moron!!!!

1LAP2GO: Thanks,You are the moron.!!!!!!! cc:Put this loser on AUTO DELETE.

As you can see, I don't believe I am in the wrong here. I clearly was asking for some answers in a polite way at first. I have never dealt with a company that was so immature. After seeing many other bad reviews/reports, I've reached out to my contacts at NFL, MLB and Nascar to see if they are even a licensed dealer, as my company is. So hopefully I will put a stop to or at least make them think twice before treating full paying customers in such a manner. 

DO NOT DO BUSINESS WITH 1LAP2GO!