99santa.com New York Internet

 I placed two different orders through 99 Santa.com. One order was placed on 11/30/16 and the other on 12/03/16. On 12/28/16 to follow up on the orders via telephone and the Internet. The phone contact sent to a personal voice mail that stated it was full. I called 3 different times. I then sent an email requesting the same information on the product whereabouts and received a response giving me two tracking numbers. I tracked the the packaging numbers only to find out that were packages in route to track. I had my bank verify the lack of contact possibility and am disputing the charges.