Report: #395174

Complaint Review: Aarons Sales And Leasing

  • Submitted: Tue, November 25, 2008
  • Updated: Fri, January 16, 2009
  • Reported By: Gresham Oregon
  • Aarons Sales And Leasing
    Division, Portland, Oregon
    16140 SE Division, Oregon

Show customers why they should trust your business over your competitors...

I have requested 4 times in writing and 8 times verbally a written summary of our account mailed to us in the last month. They keep saying they'll send it. Yet keep harrasing us over a "late payment." According to my records we are paid up through December 1st.

8:01 pm this evening William (the account idiot, I mean manager) called my home waking my two sleeping children up. When asked where my account summary was, he states "it doesn't matter." What is that? When asked for his regional managers name and phone number he told me I could call him (Shawn), "but it's not like he'll do anything."

Harrasing phone calls 4 to 6 times a day, even when I leave constant messages for them. As they are never available to talk when I call back. I will even leave after hours voice mails as sometimes I dont have time to call back during the day.

They tell me there are notes on my account, that I never called in and said. Yet, the things that I have called in about noone seems to have any record of.

Aarons gives you nothing in writing after you sign your agreement, they always avoid doing anything in writing. You might get your monthly statement in the mail, however it will always be the same no matter if you paid extra the month before or less. Or you owe a late fee, it never shows up on the bill. But they want you to pay it. It's like giving money to a mystery.

Last week when I spoke to Adam (another Aarons idiot) he first told me we owed a full months payment, then he changed his story and said a half months payment, then it went to $40 and he ended with saying we owed $50 to keep us current until Dec 1st.

Not sure what this Shawn guy will tell me tomorrow, or if he will even call me back.

Is there anyone out there that wants to start a class action lawsuit against Aarons sales and leasing???? I would really be in on that. They have shady practices.

If we weren't 15 months into a contract that's nearly paid off they would have our washer and dryer back tomorrow.

Gresham, Oregon
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#1 Consumer Suggestion

This may help

AUTHOR: Lacretia - (U.S.A.)

I have had problems with Aaron Rentals Managers and District Manangers. The next step is to call the coporate office with dates and all the information you have provided. They will call you back within 24 hours. Once you call the coporate office and let them know how you have been treated everyones attitude will change.
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#2 Consumer Comment

avoid the beaverton location

AUTHOR: Ex-Captain of the Pirate Ship - (USA)

My husband and I were renting a sectional couch and TV from the Aarons store located in Beaverton. One day I got a flyer in the mail for something along the lines of one free payment.. Keep in mind this was near the holidays and I was a excellent customer. I took the nice little flyer into the store and they told me that was in fact not the case and that it was only on new leases that you got the free month.. I said SHOW me where it states that on this flyer... there was no fine print to be read and no if you get another lease going then you get one month free.. it was just simply stated as a customer appreciation..

BTW I ended up getting a free month because I threatened to sue and report the store owner for false advertisment. He also called the guy that they "supposedly" used to create and print the flyers to have him correct the mistake.. I only got that free month after a few hours in the store and over the phone trying to explain to the idiot manage what his own flyer said and that it in FACT WAS FALSE advertisement on his part since he stated that he was the one who decided what the flyers said before they go to the print guy.

These people will take you for everything you have if you let them.. Dont be fooled be educated.

I also ran into the issue of getting the run around from the managers and asking for district managers numbers and so forth.. I ended up calling a portland location because the manager of the beaverton location down right refused to give me any number of someone above him. He also had the nerve of trying to say we were one month behind until I shut him up with EVERY receipt from payments that I had made. Getting anything in writing from them is extremely difficult and I think they need to be a little more customer friendly and realize people want documents to back up what they say so they dont look crazy when they are pissed they didnt get something they were entitled to receive.

I certainly will NEVER deal with any aarons ever again. That store manager angered me so badly that I forced him to transfer me to the aloha location and then when I went in to pay my payment I found out he hadnt done it so I had to have the manager call him and tell  him to do his job. He had the nerve to ask the manager to speak to me and the argued with me about the transfer I told him that I wanted the transfer of my account and that he was a liar and didnt deliver on services promised like ordering legs for my sectional since the one I got had damaged ones and they never fixed them. I never got the legs the aloha store manager ended up just replacing my whole sectional with a new one of the exact model.

Aloha is a great store but beaverton SUCKS he should be shut down.

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#3 Author of original report

jan 09 Aarons sales and leasing update...still ripping me off!

AUTHOR: Mommyof2 - (U.S.A.)

In early December 2008 I was talking back and forth with Shawn Hutton the regional manager for our area. I had left a message stating that we had been talking about paying off our account first of the year, I purposed a pay off of $695.05. Later I recieved messages from Shawn asking if we had reached an agreement. My message back to him stated "yes, if you mean we have agreed upon the payoff." Then I recieved another message from Shawn Hutton stating "I believe we have reached an agreement, just wanted to confirm." It should be noted that Shawn became more concerned about taking care of me after a manager of his read my previous rip off report.

This evening at 8:55 pm, I was asleep when Damion the store manager called me to state "per Shawn Hutton they were no longer allowed to take checks from me." Also, that I needed to come in to "discuss my payoff." I have made it very clear that I have no time in my day to be driving across town to talk to mumbling idiots about my account. They never give me straight answers, why on earth would I waste my time going to see them.

*Previous, but since my last report when I first taked to Shawn Hutton he had promised to get someone to drop off my account summary at my house. He had promised that it would be no longer than noon. I waited until after 2 and noone showed up. During the 4 hours I was gone it was dropped at our door. This is just another example of the promises made and broken.
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#4 UPDATE Employee

Dear mommy of 2

AUTHOR: Regional Accounts Manager - (U.S.A.)

I hope that the effort that was put in was satisfactory to you/ I also hope that the end result was acceptable as well. We do strive to keep the customer 100% satisfied, unfortunately, sometimes the ball is dropped. It is unfortunate, but we do try to resolve any issues as quickly as possible. I hope all is well, if it is not, please feel free to call me again. Hope you have a happy holiday season.

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