Aaron's Travis John Mary Ashley Justin I would like to file a complaint against Aaron’s for unfair business practices, misrepresentation of goods and for selling used furniture as new furniture. Lima Ohio

On December 5, 2019 I ordered a brand-new dinette set from Aarons. On the day it was delivered I noticed that one of the chairs were scratched up and missing a tag. Upon bringing it to the delivery guys attention I was told to contact the store. After contacting the store, the manager told me that my new chair was damaged so, they replaced it with a chair that they had from a used dinette set. Mind you this was not told to me prior to the dinette set being delivered. I would not even have known had I not seen the scratches on the used chair and noticed the tag was missing. After that the manager told me that he would credit me for the chair and provide me with one month’s credit for the dinette set. This was in December of 2019.

On October 2, 2020 after making a payment I wanted to see what the balance on my account was. I also wanted a copy of my contract for the dinette set. Upon asking one of the managers gave me a printout of my payments and wrote my payoff amount at the bottom of the page. I was then told that I could not have a copy of my contract because they had already given me one last year. I then looked at my payment history and noticed that I was not given the credit for the dinette set payment in December.

After practically begging, I was finally given a contract that had been altered to reflect only 5 new chairs and a dinette set. I was also told that I would receive the credit that I thought was given to me in December. However, this credit still did not look to me to be reflected in my balance. Upon receiving a copy of my contract, I spoke to Travis the district manager about my concerns.

 Travis was very rude and argumentative and made lots of excuses. Travis also tried to convince me that my original contract said 5 new chairs and 1 used chair which it did not. After finding my original contract it verified that I was billed for 6 new chairs. This contradicts what Travis stated to me numerous times.

The copy of the contract given to me on October 2, 2020 is different from the one given to me on December 5, 2019. I was also given a change of agreement paper on October 2, 2020 that reflected 6 chairs that I am being charged for. Also, if your complaint needs to be escalated the district manager Travis will not allow you to send your complaint up the chain of command.

Enclosed are the contracts and change to agreement papers that were given to me on December 5, 2019 and on October 2, 2020. The papers mark A is the contract from December and the paper marked B is the contract that was printed on October 2, 2020.