Report: #462844

Complaint Review: Access America - - - Cheap Tickets

  • Submitted: Fri, June 19, 2009
  • Updated: Tue, September 08, 2009
  • Reported By: Cleveland Ohio
  • Access America - - - Cheap Tickets -

Access America - - - Cheap Tickets Travel Insurance Purchase Scam Internet

* : Insurance

* : Insurance Issue

Show customers why they should trust your business over your competitors...

I bought an airticket on

I got a confirmation email from them, and a second confirmation email from Access American for travel insurance.

I never buy travel insurance. The order fulfillment is set up so that travel insurance is included in your purchase by default. The insurance is billed to you unless you notice this and click on the 'no thanks' (or whatever it says) box.

I went to the cheaptickets website and found the insurance charge at the very end of the invoice, after the tax and service charge, with the label "CheapTickets CTP" and the amount ($36 for two travellers on a one-way Rome-London flight that cost $300 for the two of us). Under that there was a policy number. But that's it - not enough information to identify the charge.

I then looked at the Access America email, downloaded the PDF of the policy, and found the link to 'modify' the policy. I went to the link, logged into my account, found the cancellation option, and cancelled the policy.

Or so I thought.

Access America sent a confirmation email. No text in the body and I again downloaded and read the PDF. Not a cancellation. Same PDF as the first time.

I then returned to their website, logged into my account again, and was informed that "this policy cannot be changed at this time."

My next option is to dispute the charge with my credit card company. Of course, the process is set up such that I have no record of my attempt to cancel the policy.

An earlier post to ripoffreport documents this scam and states that changed several years ago to the default-yes on travel insurance with purchases from their site. So this is a deliberate choice on their part, not a temporary glitch in webpage design. was, I thought, a legitimate company. Apparently not. Access America on the other hand, seems to be a known bad actor, and I interpret association with them as another sign of their poor corporate ethics.

It's all a bit creepy. Good thing it was $36 and not $3600. But of course it is $3600 to them, every time they scam 100 customers.

Cleveland, Ohio
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This report was posted on Ripoff Report on 06/19/2009 01:12 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals




AUTHOR: Custrelsgal - (U.S.A.)

Sorry meant to ask for your CheapTickets record locator and e-mail address.
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Insurance Issue

AUTHOR: Custrelsgal - (U.S.A.)

Dear Momsahib:


Im with CheapTickets Customer Relations Department and we saw your comment on Ripoff Reports regarding an insurance issue.


I would like to try and assist if I can. 


Please provide your Orbitz record locator and e-mail address so that I can review this matter and reach out to you in this regard.





CheapTickets Customer Relations

Chicago, IL

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