• Report: #1076982
Complaint Review:


  • Submitted: Mon, August 19, 2013
  • Updated: Mon, August 19, 2013

  • Reported By: Concerned Consumer — Aliso Viejo California
1510 Castle Hill Ave, Suite 403 Bronx, New York USA

AccTown, Accessory Town BUYER BEWARE - COUNTERFEIT items from China Bronx New York

*Consumer Comment: Horrific acctown.com Exdperience

*Consumer Comment: Report Acctown to the Lifeproof website for COUNTERFEIT Products

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DON'T GET SCAMMED BY ACCTOWN'S counterfeit "knock offs."
On July 28th, 2013, I ordered from the AccessoryTown website the following; "1x LifeProof Protective Case for iPhone - SALE - Blue - iPhone 4/4s." I was under the impression as implied in their website that the item was an original LifeProof case. 
It took over two weeks for the item to reach my town in California from New York on the 14th of August.
When the item did arrive, it was in a small envelope with NO packing, NO packing slip, and NO paperwork or receipt. On the outside of the envelope it had a return address of;  "Service, 1214 W Boston Post Rd 139, Mamaroneck NY 10543." There was no information about returns, and as mentioned, no paperwork included.
Once I did look at the "LifeProof" Protective Case it was evident that it was NOT an original. I compared the case AccTown sent to me to an original "LifeProof" case and it was very clear that the AccTown case was a "knock off", probably a counterfeit. It was not worth the $29.99 plus shipping that I had paid for it. I immediately wanted my money back because this case was NOT waterproof, it was NOT sturdy and if I did use it my iphone would eventually be ruined.
Here is a quote from the AccTown website: "Accessory Town has a commitment to customer satisfaction and we strive to go the extra mile to ensure each customer is satisfied. We stand behind each sale. We are constantly improving our website and customer relationship management to continually improve the shopping experience on our website." In my opinion, the previous words are false, a lie.
I contacted AccTown via e-mail inquiring about returning my "LifeProof case" and that I'll contact American Express, the credit card company I used to purchase the case. The following threatening e-mail was sent to me by AccTown:
"To be clear, your account will go to collections for the full amount plus $35 in fees if you contacted your card. This cannot be reversed later if you drop the complaint either."
Then two minutes later the next e-mail arrived from AccTown:
"You may return it according to the terms of returns and exchanges only and will be billed all fees plus the transaction amount if you violated the sales contract or filed a false dispute or any dispute for the transaction. This will happen regardless of whether you return the item or not, it will take place as long as you contacted your card and a dispute is sent to our bank, then your information is sent to multiple collections agencies to recover the full amount plus all related fees, a $35 minimum in excess of the amount."
This is a hostile response to a customer only inquiring about a return. It appears that AccTown is geared and spring loaded to refuse all returns and to take action to any customer who contacts their credit card company about the possible counterfeit merchandise that they're selling. It can be assumed that AccTown doesn't want bad press about their company to go public.
AccTown wants to charge me the original price of the item regardless if I return the item, they want to charge me $35 for contacting my credit card company, and then they want to charge me $100 for contacting the BBB, also for contacting the original "LifeProof" company to inform them that AccTown is possibly (in my opinion) selling "knockoff" items of their products, and also AccTown wants to charge me for informing the public about this unfair and deceptive company and its unfair business practices.
American Express credited my account the $37.00 that AccTown charged to my card while this case is being investigated. Also, American Express permanently BLOCKED AccTown from charging anything to my card.
I am concerned for the public and I am very upset with how a company like this conducts itself. AccTown is VERY unfair to the American consumer.

 . [continued below]....


This report was posted on Ripoff Report on 08/19/2013 08:30 AM and is a permanent record located here: http://www.ripoffreport.com/reports/acctown/bronx-new-york-10462/acctown-accessory-town-buyer-beware-counterfeit-items-from-china-bronx-new-york-1076982. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Horrific acctown.com Exdperience

AUTHOR: ga1 - ()

 I had the exact same experience!  I ordered 'Product A', received 'Product B', not what I ordered.  The incorrect product arrived almost a week later, with no paperwork or protective packaging, or warranty information.

After several emails with the 'support team', I then got 'Mike', the supervisor.  I believe this to be a one-man show that is running a business out of his home illegally.  Mike has been anything but hospitable.  I simply asked if they could send the product ordered, and he said they would ship it with proof of the return being sent to them, of which I would be responsible for all S&H.  I explained I didn't want to send it back, but simply wanted the correct version that I ordered, or a credit for $6 and I would even just re-order the product! If they would refund me for S&H, I would send it back after receiving the product that should have arrived originally, but he refused.  I informed him I intended to report him to the BBB.  He said the BBB can do nothing for me, and has no impact on this company or any other, and since I threatened him and breached the sales agreement on their site (of which I never saw or agreed to) that he was processing a refund and sending to collections the full amount owed and the only way out of it was to now return the product at my expense. 

I've had to call and block the company from my account, and after reading that it's counterfeit items anyways, I doubt much legal action can be taken when he is scamming the public.

Someone needs to pursue legal action against this company!

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#2 Consumer Comment

Report Acctown to the Lifeproof website for COUNTERFEIT Products


You're Not alone, this company Acctown is scamming people daily and they pull the same Treatening, bullying tactics.  It's all a LIE, they are in violation of banking reulatory statues and they will soon lose their Merchant ID number from all the credit card complaints.  Acctown is a bunch of Crooks and Thieves that prey on Internet commerce to conduct their deceitful practices.  Once they realize you posted a complaint on Ripoff Report they will send you another Threatening email telling you to Remove your post and if you don't they will send your account to collections.  They are full of Bologna, that is why we have credit card companies to Protect us.  File Report on Lifeproof.com website and report the Counterfeit fake phony replica. 

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