• Report: #867658
Complaint Review:

Ace Duct Cleaning, Inc

  • Submitted: Thu, April 12, 2012
  • Updated: Thu, April 12, 2012

  • Reported By: OM — Bolingbrook Illinois United States of America
Ace Duct Cleaning, Inc
Internet United States of America

Ace Duct Cleaning, Inc Advanced Air Company destroys your home, Internet

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We received a coupon through the Val Pak mailer for a decent deal on air duct cleaning from Ace Duct Cleaning. We called and scheduled an appointment. The team showed up at our house and first tried to tell me I had to pay more for services that the coupon stated were included. After that was cleared up they proceeded to clean the ducts. After they were done and left I went into my bathroom and it looked like a dirt bomb had exploded.

I checked around the house and everything was covered in thick dirt. I opened the vents and two of them had piles of dirt sitting right there! After a day of calling them they said the owner wanted to send someone by to look at how bad it was. No one ever came. The next day I called up and explained to them that they either needed to refund my money or pay for cleaning the entire house, which is now unlivable.

I could never actually talk with the owner, the secretary called me back and told me the best they could do was to refund $75. We have to clean all of our bedding, drapes, furniture, carpets and blinds. The dirt was so bad we had to stay in a hotel because we couldn't clean it all in time for bed. I kept trying to get someone from the company to come and see how bad it was but no one cared. Even if they refunded all of my money I still have more cost to clean the entire house and all of the stuff in it! And sight unseen they think the best they can do is a $75 refund.. [continued below]....

This report was posted on Ripoff Report on 04/12/2012 01:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ace-duct-cleaning-inc/internet/ace-duct-cleaning-inc-advanced-air-company-destroys-your-home-internet-867658. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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