Report: #523482


  • Submitted: Fri, November 13, 2009
  • Updated: Fri, November 13, 2009
  • Reported By: cary — Tempe Arizona U.S.A.
    333 west san carlos st
    san jose, California
    United States of America

ACER AMERICA CORPORATION third Aspire notebook in 15 days-this last one Ive had 3 days, tech support says too bad,got this e-mail asking for a lot of money to troubleshoot san jose, California

Show customers why they should trust your business over your competitors...

got this today in response to a request for tech support I filed 3 days ago-the day I got computer...

Dear xxxx

Thank you for contacting Acer America. I will be happy to assist you.

I understand that the issue is related to default mail client.

After verifying your serial no :- LXPGZ020119394398xxxxx we found that
your product is in warranty .

Unfortunately, we are unable to offer support for this type of issue.
Please understand that Acer technicians have not been trained on every
possible software title or hardware component. Due to the magnitude of
information that would need to be learned, Acer technicians are not
trained on all the advanced features of the software or hardware Acer

Note: Items from the Acer Accessory Store are fully supported by the
manufacturer of the hardware or publisher of the software that you

Our representatives have advanced industry knowledge of all major
brands and their merchandise so they are able to provide you with
expertise when answering questions about those products.

You may call (Answers by Acer) 1. 800-237-6483 (billed to a credit
card). However, Calling cards are available for 30 minutes ( $59.99 ),
90 minutes ( $129.99 ), or 15 issues ( $199.99 ) and the validity will
be 1 year.

I sincerely hope one of the options above provides the information you

You can register the product from the following link:-

It's been a pleasure assisting you.

For further clarifications please feel free to visit our web site

Have a great day!

Acer America
Online Technical Support

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