ADT Security Did not provide 100.00 Gift Card Promised Port Charlotte FL

Why would you allow a "Representative" to create a situation like this?  It's funny how when anyone gets a FRANCHISE they must file strict guidelines. The Franchiser follows up, makes sure they are following all the rules on a regular basis.  I blame you for employing such people like this.  And I did not even mention that yes, I had to give them 4.95 as a handling charge via money order because supposedly they never received my check the first time.

You should intervene.  I for one would not allow anyone to disrespect my business, my customers, my reputation without doing something about it.  You are just as guilty for allowing this to continue.

Apologizing just does not cut it!  Do something PROACTIVE AND MAKE THIS STOP!

I know I for one am now on a mission to make sure nobody uses you!

Hello Lori - We're disheartened to learn of your sales and installation experience, as well as the trouble you've experienced claiming your $100 Visa gift card rebate. We can certainly understand your frustration, with the lack of customer service received. This promotion is more commonly offered by our authorized premiere dealers.  

If we may be of further assistance reviewing and addressing your concerns, please E-Mail us at AlwaysThere@ADT.com. Please reference your review ID (1459943), as well. Thank you. ~Tréchell