Complaint Review: ADT - Boca Raton Florida
- ADT 1501 Yamato Road Boca Raton, Florida United States
- Phone:
- Web: www.adt.com
- Category: Home Security, Home Security System
ADT ADT Security Engaged in exhaustive tactics to wear me down as a consumer so that I wouldn't cancel my contract. Boca Raton Florida
*Author of original report: ? Are you with ADT?
*Consumer Comment: And This Is THEIR Fault?
*UPDATE Employee: Response
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ADT claims they will transfer your service if you move. What they really do is wrap you into a longer contract and the terms change, essentially locking you down forever. When trying to cancel, even if you intend to pay the cancellation fee and communciate that you intend to pay it, they will keep you on hold, transfer you to agent after agent, none of which will help you.
They also will increase your monthly rate. The contract provides that a customer can dispute the increase, but only in writing. You cannot do it except by mail and to get the proper address/department you have to call the customer service number. And they do not provide the right address/department to send a letter to. Then when they charge you the increased rate and you complain, you are told to "consult legal counsel"
Over 3 hours and 10 phone calls, my contract was cancelled and I still had to pay the increased monthly rate wrapped into my cancellation fee. Zero integrity at this company. A quick look at Google, BBB and Facebook will validate how shady they really are. Shady-T.
This report was posted on Ripoff Report on 09/21/2023 01:32 PM and is a permanent record located here: https://www.ripoffreport.com/report/adt/boca-raton-florida-security-i-1528852. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
? Are you with ADT?
AUTHOR: Shannon - (United States)
SUBMITTED: Friday, September 22, 2023
Sounds like something they would say.
#2 Consumer Comment
And This Is THEIR Fault?
AUTHOR: Irv - (United States)
SUBMITTED: Thursday, September 21, 2023
At ANY TIME in the sales process, YOU could have said "NO"! YOU failed to do that. If you didn't want to pay more, YOU could ha e avoided that. Obviously, YOU have no backbone!
#1 UPDATE Employee
Response
AUTHOR: AFaith - (United States)
SUBMITTED: Thursday, September 21, 2023
Hello. Thank you for taking the time to write this review. We're sorry to learn of the troubles you're having and to learn of your desire to cancel your services. Our team would be happy to assist you. Feel free to send us a copy of your review/concern, along with the telephone number and full address where the service is located to AlwaysThere@adt.com.
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