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Report: #248171

Complaint Review: Advanced Auto Parts - Mason City Iowa

  • Submitted:
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  • Reported By: Latimer Iowa
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  • Advanced Auto Parts 2701 4th Street Southwest Mason City, Iowa U.S.A.

Advanced Auto Parts Total Rip Off dishonest when replacing bad parts Mason City Iowa

*Consumer Comment: where is your receipt?

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I purchased brake pads from Advance Auto. In two days they fell apart. I brought them back and thought I met up with honesty. They gave me replacement pads and a new cylinder which shelled out due to the problem.

To my surprise (not) they fell apart again. I took them back another time which I was told that they had none on hand (I wonder why). I asked for my money back and heres the kicker. I purchased the $39.95 set but they would only give me $14.95 back so I could purchase it from another part store. On top of everything I live in a rural area and have to drive an hour to get there. They told me that on their computer it showed I only purchased the cheaper set. I wonder who took the other history off considering it was there the first time I had to take them back.

I have to be at work at &am in the morning in which the only alternative I have is for my husband to wake up at 3:30 am a hour early, take me there where I will have to wait until 7am, because he has to be in the opposite direction for his job by 6:30 am. This is our second day doing this and I have had enough. There is a $25 difference from what I paid plus an 84 mile round trip two times, 40 miles round trip to my job and back twice counting this morning. That adds up to 164 miles at $3 a gallon, adding another $24 to the pain because we have to use his truck.

Will I go back? I am not blonde! I hate when people take advantage of me because I am female! I work on my car as much as any man does.

Cynthia
Latimer, Iowa
U.S.A.

This report was posted on Ripoff Report on 05/10/2007 10:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/advanced-auto-parts/mason-city-iowa-50401/advanced-auto-parts-total-rip-off-dishonest-when-replacing-bad-parts-mason-city-iowa-248171. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

where is your receipt?

AUTHOR: Edward - (U.S.A.)

POSTED: Friday, May 11, 2007

For pads to fall apart the same way, it usually means that there is an underlying issue with something else that is causing the problem. You wrote that you took them back a second time and they were out of stock. How long did it take for the second set to wear out? There are literally hundreds of different stocking numbers of pads.

Most parts stores carry about a 99% coverage, and may have more than one set of each number. On the more popular numbers, they may carry a dozen of them. Everyone replenishes parts as they are sold. The large parts chains have a warranty file to help back up your warranty. Your receipt is the true warranty.

Many different grades of pads also have unique features that enable the parts people, to be able to tell which quality of pad you are bringing in for an exchange. Didn't you have a receipt that shows the price you claim you paid?

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