All My Sons Moving Charges at the last minute, lots of damage to my possessions and missing items Phoenix, Az. Nationwide

I used this company to move from Arizona to Ohio. They stored my belongs until I found a house in Ohio to bring my stuff to. One week before the sceduled move-in date I called and talked to my repersentative from the company. I did so because we had an unusual moving situation that I wanted them to be clear about. We even "googled earth" while on the phone so he could see the situation I was describing to him. At least he said he was. That's when I was told my things wood be delivered in one of their moving trucks. Do to the small streets and a detached garage. Instead, a semi truck carrying to "pups" as per the drivers description, show up! His job was to drop both pups and the movers would take it from there. He said he then would return in a couple days to pick them up.

This now becomes the beginning of the nightmare for they also had another persons property on these pups, but all the paperwork indicated to the driver it was all my things. He advised me not to sign for the drop off because that would mean i was taking on the responsibility for this other persons things. So, I wouldn't sign it.

Well, then that is when all the phone calls started. The driver was calling his boss, because, it was clearly plain to see he had nowhere to drop these pups, but he tried anyway. The truck got stuck and had to be dug out and after numerous phone calls to Phoenix trying to explain to them this wouldn't work, our property ended up with $1200.00 in damages! I must add that the manager in Phoenix, Ron Claire yelled at me on the phone, telling me to sign the papers, have the driver drop the pups, and let the moving guys do their job. He could just not get it through his head it wouldn't work. Hence the reason I had called prior to explain all that to them!

After numerous phone calls they finally made the decsion to leave. They, the movers, said they would return later. Another issue, my husband had taken time off of work to be here. Without pay! So, we wait, and we wait and no one calls me to let me know what's going on. After 2 hours I call the Ohio local All my Sons Moving company to see what was going on. The manager of their office here was plesant speaking to me, but he basically told me I had to deal with the Phoenix location, but also informed me they would not be back until the next day! My husband took off work for nothing except for trying to keep me calm! We also already knew he could not take off the next day. Now I am in the postion of being alone. Thankfully I was able to get a couple friends to come over! And, I mean I'm thanking the Lord, for I am a disabled person.

They arrive, but they are late. They are now in a company moving truck. They back up to the garage. Now keep in mind my special circumstances, which are. 1. The house is only 1000 sq. ft. The furniture can only come in the front door. 2. The garage is detached and sits behind the the house with a yard and gravel parking area inbetween. 3. I had explained all this to my repersentive the week prior, in my effort to make things easier for them, I asked that all boxes be put in the garage, then all the furniture and my art collection would go in the house.

Again, thank goodness I was able to get a couple friends, which drove 60 miles, here because I now have witnesses, because when they opened the doors to the truck it was clear as day that all my things were just thrown in there! It looked as though stuff was going to fall out! They were moving furniture to get to boxes, throwing my stuff around to do so! They finally finish getting all the boxes out. They move the truck to the front of the house.

They begin moving in the furniture, after I had o remind them to put something, like bootie covers on there feet or put something on my very light colored carpet. They did so, but not enough coverage because I had to clean spots on the carpet after they left. I never even complained about that to the company, but yet again, it was another thing I had discussed in the "phone call" the week before.

Damages.Missing items. Too many damages to list. One major thing is they broke a buffet that has been in my husbands family for over 100 years! All three pieces of it! Items got wet, now don't work. I could go on and on, but I think you get the picture. Missing a very valuable print that was in a heavy duty print sleeve! Other small signed and number prints were in the sleeve as well.

When I call them they will not talk to me!I am over there crap! I am hoping writing this will help me get things settled. They kept changed the charges and waiting until the last minute, the day of the move to let me know.

Help! I have many photos. Too many to upload, but they are available!