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Report: #70911

Complaint Review: Alpha Credit Services - Palm Beach Garden Florida

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  • Reported By: Concord California
  • Author Not Confirmed What's this?
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  • Alpha Credit Services P. O. Box Only Palm Beach Garden, Florida U.S.A.

Alpha Credit Services 2nd chance credit card - fraudulent offer cost me $299 Palm Beach Garden Florida

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* 9/15 Called by a Linda Lewis at Barron Financial/Teledraft about a "second chance" credit card offer:

- $2500 limit, unsecured Visa

- One-time issue fee of $299; no other charges or fees except interest on outstanding balance, unless I defaulted

- sponsored by Bank of America

- Would receive cards (also one for my wife) in two days via Express Mail and other supporting documents within two weeks

- Could immediately draw the $299 back from the card to replace in my bank account.

* fee of $299 drawn from checking account 9/17

* called ACS' contractual customer service (the number Ms. Lewis gave me as being her own but actually another company) at 866-952-8882 and told that they would send the "packet" out within two weeks (not two days as was promised).

* called again 10/1 and was told the packet was sent regular USPS mail under 9102251460176000637875 on 9/30. Only info available on USPS website (ckecking every day or so) was that packet had finally been accepted for delivery in Champlain, NY on 10/10.

* called again 10/22 to complain about extraordinary delays and was told another packet would be sent out that day.

* packet finally arrived 10/29 containing a coupon book and an application for a special account/card that my employer would be able to fund via electronic transfers allowing me to make purchases up to the amount so transferred.

* called immediately to report that this was not anything like what I was promised and wanted my money back. Was told that my only recourse was to return the packet and, once it was received, a check would be issued within 30 days. Asked for and was given Barron/Teledraft's number as 877-246-2667.

* Called Barron/Teledraft, spoke to Customer Service Manager Dave Olsen and was told that: no Linda Lewis worked there; they were only a contractual telemarketing center; had discovered Alpha's practices and discontinued representing them; could not reverse the draft without Alpha's authorization and were powerless to help me.

* Called ACS' customer service provider again, explained entire situation to another rep, was given same prescription for getting my money back. Stated clearly that this was not acceptable and that I would pursue every legal avenue if money were not replaced in my account. After a few seconds off the phone, the rep returned and repeated the prescription again, stating that I had no recourse with them because they were only a contractual customer service provider. Also said that they had no information on reaching Alpha Credit (their customer, hard to believe).

Don't know how much success I'll have but I:

* returned the package (to the originating address in FL) with a tracking number so I'll know when they receive it and will wait, though unexpectantly, for this unlikely check of dubious value.

* will simultaneously pursue criminal charges of fraud with the FCC (since they called me on an interstate telephone line); the USPS (since they used the mail to deliver the fraudulent packet; and with the FL Attorney General.

If anyone has a better or alternate idea, I'd welcome the help.

Edwin
Concord, California
U.S.A.

This report was posted on Ripoff Report on 11/03/2003 09:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/alpha-credit-services/palm-beach-garden-florida/alpha-credit-services-2nd-chance-credit-card-fraudulent-offer-cost-me-299-palm-beach-ga-70911. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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