Report: #1017599

Complaint Review: Amazon.com

  • Submitted: Wed, February 20, 2013
  • Updated: Wed, February 20, 2013
  • Reported By: GZM — Ridgewood, NJ New Jersey United States of America
  • Amazon.com

    Internet
    United States of America

Amazon.com Amazon.com Gift Card Dept. Amazon.com sells fraudulent gift cards. Internet

Show customers why they should trust your business over your competitors...

I received an Amazon.com $50 gift card from my daughter on December 25th.  She purchased it online on 12/18/2012.

On 2/4/2013, I scratched off the cover off the gift card claim code in order to use the value of the card.  Upon entering my claim code on Amazon's site, it was stated  that the card value had already been redeemed by a person not known to our family.  I immediately called Amazon's Customer Service. The representative took all of the pertinent information and said that she must forward it to the Gift Card Department and I would hear from them soon.

Three additional lengthy phone conversations and two weeks later,  Amazon has done nothing to resolve the situation.  The Gift Card Department insists that it must talk to the purchaser of the card, even though they received all of the purchase data (date of purchase, order number and purchaser's name).  There has been no meaningful attempt to replace the gift card or find out why it was redeemed by another individual whose name and account information is known to them.

In my opinion, this is a blatant rip-off and fraudulent business transaction done by Amazon.com.   
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 02/20/2013 04:43 PM and is a permanent record located here: http://www.ripoffreport.com/reports/amazoncom/internet/amazoncom-amazoncom-gift-card-dept-amazoncom-sells-fraudulent-gift-cards-internet-1017599. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.