Report: #789877

Complaint Review: American Airlines

  • Submitted: Mon, October 17, 2011
  • Updated: Mon, October 17, 2011
  • Reported By: Ruthie — Bryan Texas United States of America
  • American Airlines
    DFW Airport, Forth Worth, TX
    Forr Worth, Texas
    United States of America

American Airlines Maya Liebman, President AAdvantage Loyalty Program Citi/AAdvantage COMPANION TICKET a real DISADVANTAGE Forr Worth, Texas

Show customers why they should trust your business over your competitors...

I know that the customer needs to be careful, but when we applied for our CITI Bank AAdvantage card, we did it because it offered a companion ticket with the purchase of one round trip coach fare.  We met the travel embargo dates; we called the American Airlines Meeting Services number to get a reservation; we met every one of the "Terms and Conditions."  Yet, when we tried to make a reservation, the cost of the "companion" ticket was no great advantage.  It cost us as much as the originial ticket. 

I wrote to Ken Stork, President of Citi Bank, and he sent me a $200. voucher.  I wrote to Ms. Liebman, AAdvantage President, and got a cursory letter saying that they appreciated my feedback.  I wrote to her again and mentioned what Citi Bank had response.  I then wrote to the president of American Airlines and got a call from Dee who said pretty much the same," We appreciate your feedback."  She asked a few questions about whether or not I was in compliance with the terms and conditions, but that was it.  I told her I would file this report.  I feel better. 
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