• Report: #470013
Complaint Review:

American Credit

  • Submitted: Wed, July 15, 2009
  • Updated: Wed, July 15, 2009

  • Reported By:Tulare California
American Credit
578 Washington Blvd., #672 Marina Del Rey, California U.S.A.

American Credit Promised to remove ONE derogatory item from our credit report and it DID NOT happen. Marina DelMarina Del Rey California

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I contacted Steve White from American Credit about the possibility of removing one derogatory account from our (my husband and I) credit report. I told him that we were trying to obtain a business loan and the late fee on shown on the credit report was affecting us. He indicated that it would not be a problem, that since it was only one item it would take only one or two months at the most to remove the item. He charged us $850 to for the work. I signed the contract and sent it in.

After five months had passed, the item had not been removed -- and was never removed. The only things they were able to remove were old tradelines that were closed and paid off as agreed. When I finally realized that what I had signed up for was not going to happen, I contacted Steve and asked him to cancel everything and reimburse me for the money I had paid. I was asking for a partial reimbursement because I understand that they actually tried, but the response I got from him and his co-worker Luis Canas, was that they could not reimburse me anything because the processing fee is $225 and they charge $150 for each item corrected or deleted. And, of course, since they removed 5 old accounts I was not entitled to any refund.

I talked to Steve several times about this and about how clear I was from the beginning when I told him there was only ONE item I needed to have removed, but nothing worked and kept all my money.

Tulare, California

This report was posted on Ripoff Report on 07/15/2009 12:42 PM and is a permanent record located here: http://www.ripoffreport.com/reports/american-credit/marina-del-rey-california-90292/american-credit-promised-to-remove-one-derogatory-item-from-our-credit-report-and-it-did-n-470013. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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