Complaint Review: American Homes 4 Rent
American Homes 4 Rent Full of lies, bad service, rip-offs Houston Nationwide
I have been lied to multiple times; most recently I would be getting my deposit back, then slapped with a bill of over $300 and no refund.
3/31 I moved out of 15431 Kellerwood property in Houston. No one from the management company showed up.
4/1 I sent an email to Doris Duncan stating that I had vacated the property and where the keys and garage door opener can be found. And my forwarding address for my refund.
5/4 I still had not received it so followed up with Doris to which she responded "Hello Jenny, I do show a check was cut but I do not show you provided a forwarding address. Please provide ASAP." I responded with my forwarding address again.
5/19 I still had not received any refund check so I called. That is when she told me there was no refund check and that actually I owed $312.40.
Part of these charges are for a window that was broken when the home got burglarized and for a car remote that was stolen. I had provided a police report for these items and they were never addressed. I boarded up the window so my toddler and I would not be open to the elements during the winter.
I have several emails where they say they were going to fix it and then renig. I also had put in work orders for things that were breaking around the house and they would close the work orders and not fix things saying that it was normal wear and tear and they were not responsible for those things.
Jenny Houston, TX
This report was posted on Ripoff Report on 06/09/2014 07:16 PM and is a permanent record located here: http://www.ripoffreport.com/reports/american-homes-4-rent/nationwide/american-homes-4-rent-full-of-lies-bad-service-rip-offs-houston-nationwide-1153418. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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