Report: #761021

Complaint Review: American Laser Skincare

  • Submitted: Thu, August 04, 2011
  • Updated: Thu, August 04, 2011
  • Reported By: Julia — Thomasville North Carolina United States of America
  • American Laser Skincare
    3100 Duraleigh Rd., Suite 380
    Raleigh, North Carolina
    United States of America

American Laser Skincare Burned my face with eMatrix and now refusing to release me of the obligation of paying $3400 Raleigh, North Carolina

Show customers why they should trust your business over your competitors...

Complaint Description:
I tried an eMatrix treatment one time and it severly burned my face. I am trying to get a $3400 obligation canceled by ALS. They are refusing. A representative of ALS called me on 7/20 telling me I had "won" a $300 certificate off of services and asked which clinic I would like to attend. AND, better yet, if I attend within 48 hours, I'll receive an additional $100 off any service I choose. I selected Raleigh. On Friday 7/22 I went and talked to the clinic manager about their services. I selected eMatrix, listed at $3500. But with the $400 off, it came to $3100. But then I also received a "free" service for which I selected laser hair removal. The upper lip was free, the chin was half off at $300. So now my "obligation" came to $3400. At that visit, Julie had me signing 2 informed consents (several pages each) and 2 sets of pre/post instructions also, of which I did receive copies. But whatever I signed obligating me to pay $190 a month x 18 months I did not receive a copy of. After my first Matrix treatment on 7/25, my face ended up being severly burned which last over a week. In fact, the burn areas are still visible on my face. I informed Julie I did want any more eMatrix treatements due to the severe reaction. She informed me "Since we have started treatments, we do not do refunds, but we can do two different things. We can do more of ematrix treatments at a very low setting or I can change it out for any other procedure that you would like. We have a lot of amazing services we offer with no downtime. If you would like, I can set up a time to go over and explain the other services we offer. Just let me know what you would like to do." But I paid to have the eMatrix done, and If I cannot tolerate the procedure, I think they should cancel the $3100 obligation. I found another customer who had a smilar experience. See
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 08/04/2011 03:38 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.