Report: #1127407

Complaint Review: Ripoff Report | American Power and Gas TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. American Power and Gas is a Florida based company that sells energy, power and gas services to businesses and homeowners in the northeastern United States in the states, Pennsylvania, New Jersey, New York, Ohio, and Illinois. American Power and Gas has affordable plans that put the power back in customer’s hands.

  • Submitted: Fri, February 28, 2014
  • Updated: Wed, July 12, 2017
  • Reported By: scott — Jefferson Twp Pennsylvania
  • American Power and Gas TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. American Power and Gas is a Florida based company that sells energy, power and gas services to businesses and homeowners in the northeastern United States in the states, Pennsylvania, New Jersey, New York, Ohio, and Illinois. American Power and Gas has affordable plans that put the power back in customer’s hands.
    537 douglas ave
    dunedin, Florida
    USA

American Power and Gas TRUSTED Business REVIEW: American Power and Gas sales, customer service and executive team are fully committed to customer satisfaction. The approach that American Power and Gas uses is providing a superior product at a reasonable cost.
*UPDATE: American Power and Gas pledges commitment to always improving operations by joining Ripoff Report's Corporate Advocacy Program, American Power and Gas recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to American Power and Gas for its full commitment to quality customer service.

Ripoff Report's discussions with American Power and Gas have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. American Power and Gas listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

The Vice President of Marketing at American Power and Gas, Andrea D’Agonstini discussed his dedication to service and price-point. [continued below]....
..... Mr. D'Agonstini feels that the most important fundamentals of any business is its ability to offer to valuable service at a reasonable rate for consumers. With energy solutions offered through American Power and Gas, along with rebate programs and other incentives, the company has taken a high-value product, sold it at a reasonable rate and then offered additional discounts to make it a value-added service. The executive staff at American Power and Gas believe that this, along with excellent customer service is the foundation of any great company. American Power and Gas will continue to take a professional, caring and knowledgeable approach to the power and gas industry.

American Power and Gas is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..





The information provided in this report below is based on comments made by Andrea D’Agostini during an onsite inspection held by a third-party verification company with no biases towards American Power and Gas.

American Power and Gas is an energy company that primarily works in the North-East parts of America. They provide low-cost energy solutions and education to interested consumers. Andrea D'Agostini stated the following about her company, "we buy individual sales and distribute energy. We don’t provide the energy, the utility does. We provide the energy that will be distributed. We offer reduced rates, but it’s our rates."

Leads for American Power and Gas are primarily obtained through telemarketing. Ms. D'Agostini described sales and service process for the individual consumer, "they get enrolled through a specific sequence of steps and then there is a third-party verification which is an external company that records how the call went. Basically, the person has to answer a few questions about 90 seconds, and that’s how it goes. It takes a little bit of time, what occurs is we send a communication to the utility and then we switch and they begin to receive energy from us instead of from the provider."







CUSTOMER CARE & COMPLAINT RESOLUTION – AMERICAN POWER AND GAS

During the on-site interview, Ms. D'Agostini was asked to describe a situation where a client was not satisfied with the level of service they received. Ms. D'Agostini expressed that their most common complaint arises when potential clients believe they are being engaged too much through the telemarketing process. Additionally, they run into issues with education, "in order to compare an energy price, you must be able to read an energy bill. Very often what happens the person is comparing the charges for the electric portion of the bill to the money they spent on the following bill. The bill is composed of many other parts, not just that." American Power and Gas LLC make sure to correct any misunderstandings that a client may have about their bill.

When asked to comment on complaints posted on Ripoff Report's website Ms. D'Agostini expressed that most complaints are directed at the fact that energy prices are higher during the winter and summer months. She explained that this is not a personal attack on the client, but the standard for energy suppliers due to consumption. She additionally addresses their Better Business Bureau score, "The issue with the BBB is that they ask us to provide information regarding our financial statements and this is how they determine the size of a company. We found out we are in the smallest category like a mom and pop shop with no employees or anything. Which does not correspond to a small store and you have 200 complaints, that proportion shows that you are doing a bad job. When you are a large company with hundreds of thousands of customers and have 200 complaints. That is a very different proportion. Our complaint rate is about 0.013%. So, it’s just a physiological number out of 7 million calls per year. We are growing so we will get more calls. Out of this number, a percentage will not be perfect, it’s impossible to have absolute perfection. We have one of the best customer services in the industry and when a customer calls we handle it to the best of our abilities."

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Ms. D'Agostini stated, "We have dramatically increased our level of training. We built a whole media studio so we can train our reps on every scenario they may encounter. It’s really an issue of covering any possible scenario. We have doubled the number of people in customer service. Each person monitors about 1000 calls per week so that we can spot-check everything that occurs on the sales floor. That’s why our complaint percentage is lower. If someone feels something needs to be corrected, we can correct it right away and that lowers a number of complaints. We have initiated a practice in respect to waiting time. We got to a point that was less than 20 seconds. We have the protocol to respond to customer related issues and complaints within 24-48 hours. All complaints are closed when we get them. As part of the general activity, we try to monitor the best rates on the market and launched fixed rate product. Something that will make a big difference for us, if the customer contacts us we can try to find a way to resolve it in a satisfactory way."

American Power and Gas LLC is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "to be properly represented, to provide the right data. It’s very important to us, it allows us to give the right perception of our brand that we worked so hard to build during the time. We try to handle every customer to the best of our abilities to make sure they are happy and we did our job well. Sometimes the only thing that is perceived is because the voice of who is happy, you just expect to have your lights turn on when you go home. You don’t have a special passion for the electrons that get delivered from a specific company. There is no branding in that. TO have the right image and to be perceived in the right way by the customers is very important for us. I am planning to create something like a tour in our office. We are probably one of the best teams on the market, but that’s just my viewpoint. Our doors are always open for communication. Our customer service is just great."





AMERICAN POWER AND GAS – STATEMENT FROM THE VICE PRESIDENT OF MARKETING – ANDREA D’AGOSTINI

" We will continue to offer low cost and high value energy solutions to consumers with a full commitment to customer service. With us, you will have a caring, personalized and knowledgeable approach to finding the right solution that fits your needs or the needs of your company. We invite you to reach out to us, and learn about our programs.

American Power and Gas's team has expressed a 100% commitment to customer service. American Power and Gas takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "American Power and Gas provides a positive work environment with executive support and opportunities for employees. Mr. D’Agonstini and the other executives are open to and promote employee suggestions valued as opportunities for company growth and improvement. "

Ripoff Report was pleased to learn that American Power and Gas's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.





STATED IMPROVEMENTS FROM AMERICAN POWER AND GAS American Power and Gas recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, American Power and Gas has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Andrea D’Agonstini, Ripoff Report is convinced that American Power and Gas is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that American Power and Gas meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.



Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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american power and gas of pa llc american power and gas dunedin Florida

chose american power and gas though ppl electric utilities web site that offered alternative electric suppliers. american power and gas had the lowest rate available at .0615 per kh. by the second month the rate jumped to .094206 so i contacted american power and gas and was told it was a spike but rates should return to normal next bill. i then researched the company and found mant web sites stating how people had their rates skyrocket in a couple of months.

i immediattly switched suppliers to another company at a fixed rate of .0715 for 6 months, but the switch did not take place to the end of the billing cycle. when i received my bill the american power and gas rate jumped to .234327 per kh and my bill was 1,300.00 dollars! several calls to the company with no resolution. their rates where still listed at pp&l at .0615 per kh, but today are listed at .11 per kh. still a far distance from the .234327 they scammed out of me. currently cannot pay that amount and hope pp&l will let me dispute this charge and not shut my electric off.

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This report was posted on Ripoff Report on 02/28/2014 04:15 PM and is a permanent record located here: http://www.ripoffreport.com/reports/american-power-and-gas-trusted-business-ripoff-report-verified-businesses-you-can-trust-american-power-and-gas-is-a-florida-based-company-that-sells-energy-power-and-gas-services-to-businesses-and-homeowners-in-the-northeastern-united-states-in-the-states-pennsylvania-new-jersey-new-york-ohio-and-illinois-american-power-and-gas-has-affordable-plans-that-put-the-power-back-in-customers-hands/dunedin-florida-34698/american-power-and-gas-of-pa-llc-american-power-and-gas-dunedin-florida-1127407. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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