Amtrak On April 20 2016 I purchased a round trip ticket from Van Nuys Amtrak Station to Anahiem Amtrak Station upon going and coming back the conductors were being rude and verbally abusive. I reported this to the Customer Relations Department but they did not help me in anyway.l Washington DC Washington

Let me say that I am very familar with the route you were on and have taken it several times, so perhaps I am a bit more familar with the train layout than someone who rides it just once.  Then let me also say that I was not there and am not saying that what you posted didn't happen, but there are a few things that do appear to be missing and somewhat of a bit of an overreaction. 

So with that said, it is unlikely that it was only a "one-way" conversation.  Most likely there was "rudeness" on both sides, as I doubt he went straight to saying things you can't repeat...possible but doubtful.  I also noticed how the interaction started with you stating he "blocked your way" and then him stating "what were you doing in business class".  But nothing about how when you came up to him you asked where the restroom was.   See the difference here?  In fact if they were in their standard configuration to get to the Business Class you have to go through the Cafe car..which is staffed.  Yet you didn't ask anyone in there first...did you?

How many cars and how many Conductors did you pass on your way to the front/rear of the train?  On most trains there is going to be at least 2 or 3, on a busy day...there could be more.

As for your request of a FULL refund?  That again seems a bit drastic for a single interaction as contrary to what you may like to think, you did actually travel on both tickets and I figure since you only mentioned this incident your return trip was uneventful. 

But then we get to your reporting to the BBB...MULTIPLE TIMES.  I guess I can understand that you want an apology from Amtrak, but since you are now also insisting on an apology from the BBB turns this from a standard complaint to just a regular "Self Entitled" PITA.  Because the BBB owes you nothing, they don't "go to bat" for the consumer, they aren't some government agency that forces companies to do what ever the customer wants.  They are an organization that takes money from businesses(in some cases for favorable ratings...just look  up pay-for-play).  They can do some good but at best they would be considred a mediator.

Good Luck....

P.S. to the other commentor...really this is equivalent to telling someone to get to the "back of the bus"?  If that is really how you feel then were is your complaints about just about every airline that has a "First class" or "Business Class" section?  What about just about every concert venue or stadium that has a VIP area..including private restrooms?  Are they telling people to "Get to the back of the bus" as well?  What about Hotels that have a concsigere level?

Thanks for elaborating on what happened. That's terrible! Were they only allowing business class travellers to use those restrooms then? It sounds as if they treated passengers that weren't business class pretty terrible... almost as bad as telling someone to "Get to the back of the bus" as if they are a lower class citizien. I had been thinking about taking a trip with Amtrak and now I'm not sure if I want to, especially if they treat people like that.

I would most definately write directly to Amtrak's CEO.. because if attitude like comes from the "top management" then the whole company is pretty much garbage and there isn't much hope for them. But if he responds positively then maybe you can get a refund. Hard to say.. depends on how corrupt their company culture has become.

Thanks again for the info!

Sorry I wasn't being specific to my complaint about Amtrak well when I was traveling on the Train going to Anahiem I was trying to find the restroom and a conductor just stood in-front of me and asked what I doing in the Business Class section and I told him I was looking for the restroom and he was saying a few choice words that I can't say on here but he was being very mean and treated me like I was a criminal and they didn't have a sign stating "Business Class" So I am not sure if thats specific enough but I really did not appreciate being treated like that at all especially on the Train and he even ruinned my trip to Disneyland on top of it and Amtrak refuses to compensate or apologize for the employee's attitude towards me I am very dissappointed in Amtrak for treating customers like this

You seem to have left out a lot of your report. You only mention how you asked for a refund after you travelled, but didn't explain what all of the "verbal abuse" was about. Can you give people a little more information on what you are complaining about?  Because your report is rather useless as it is right now since no details are given about what happened, just about your failure to get a refund.

FYI the BBB is useless... everyone knows this. The BBB will *always* side with companies like Amtrak that happen to advertise and spend money with them. You will never get the BBB to help you EVER. All they ever do is send form letters and even then they sometimes won't bother with that and will dismiss your review or claim outright. It's happened to me. The BBB isn't even a government agency, all they are in for is the money. You are better off going to the attorney general or similar government agencies who can actually do somthing about the issue.

Please post more information on what happened.