Report: #76485

Complaint Review: Ancestry.com

  • Submitted: Tue, January 06, 2004
  • Updated: Tue, January 06, 2004
  • Reported By: dellroy Ohio
  • Ancestry.com
    www.ancestry.com
    Provo, Utah
    U.S.A.

Ancestry.com, myfamily.com ripoff, free trial cost $100, difficult to contact Provo Utah

Show customers why they should trust your business over your competitors...

ancestry.com offers a free trial. If you do not cancel before the free trial you are automatically renewed. I foolishly responded, was billed for the whole month even though the start date was on the 14th and then billed for the next month at the beginning of the month. So now I have paid $50 for one month.

If I wish to cancel NOW I must pay $50.00! to cancel account. Nowhere on the website is this information spelled out. The date of your agreement is a secret. One cannot communicate with them except via phone.

I have used their products in the past, and they offer valuable information. Never again.

Their billing practice is a total ripoff, and the whole procedure is deplorable.

Stephanie
canton, Ohio
U.S.A.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 01/06/2004 10:31 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ancestrycom/provo-utah-84604/ancestrycom-myfamilycom-ripoff-free-trial-cost-100-difficult-to-contact-provo-utah-76485. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.