• Report: #252292
Complaint Review:


  • Submitted: Mon, June 04, 2007
  • Updated: Mon, June 04, 2007

  • Reported By:CARROLLTON Georgia
WWW.AOL.COM Nationwide U.S.A.

AOL AMERICA ONLINE Don't send billing statements but will turn over to collection agency ripoff Sterling Virginia

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I cancelled my AOL free trial late. Representative agreed that since there was not usage with the service, he would waive charges. OK, Good. I received a letter confirming cancellation. In the letter it states billing statements will show charges and to please review billing statement.

I never received any billing statement from AOL. 7 months later, I get a call from collection agency saying I owe over $100 to AOL! I immediately called AOL and they said they do not send out billing statements. HUH? I am confused. Review the billing statements they don't send out.

I am currently disputing this with AOL but it is impossible to get a hold of a human being! Does the Fair Billing Act cover not actually sending bills?


This report was posted on Ripoff Report on 06/04/2007 06:22 PM and is a permanent record located here: http://www.ripoffreport.com/reports/aol-america-online/nationwide/aol-america-online-dont-send-billing-statements-but-will-turn-over-to-collection-agency-r-252292. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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