AOL ripoff Dulles Virginia

Be careful AOL users!!!!!

When trying to cancel an account with AOL I was told " No problem" and given a confirmation number to confirm this. Well low and behold they never cancelled my account and continued to charge me (over 256.99). When I called, they said there was no record of this!! Long story short...I had to change banks to get their hands out of mine!! This happened about 3 yrs. ago.

Since then I decided to give AOL one more shot....bad mistake on my part. They created 3 or 4 accounts saying that they were mine.....but when pressed about it said there was never any usage on any of them, but still continued to bill me! I tried cancelling them but the same thing happened as last time!!! When I called them it took me over 3 1/2 hrs. to finally get a mangaer on the phone. I was hung-up on, put on hold for over 47 mins. at a time, and when I told them I was recording the conversation (as they were doing also)I was told I would be hung-up on if I didn't stop recording!! I was given no reimbursements for the charges and still don't know if they will continue to bill me or not.

I guess I'll just have to change bank accounts AGAIN and eat the charges...this time it was over $320.00. This can't be legal!!!

Dienne
west chester, Pennsylvania
U.S.A.