Report: #1402540

Complaint Review: AOL

  • Submitted: Tue, September 26, 2017
  • Updated: Tue, September 26, 2017
  • Reported By: Wisewoman1 — Taylorsville Utah USA
  • AOL

    Internet
    USA

AOL AOL Gold Performing the required upgrading to AOL Gold destroyed my AOL account Internet

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AOL.com is requiring an upgrade to the 'new' AOL Gold from users. On its site, AOL states how easy this is to do. What they don't mention is that the 'upgrade' will destroy your AOL account.

AOL claims they will no longer support the current version of the site starting next month, though users may still end and retrieve their emails.

The Gold upgrade ruined my AOL account. At first, I couldn't get Google or any other search engine, couldn't perform the cut and paste function, couldn't type anything in the body of an email.

I found a Customer Service phone number (800 -827-6364) and called for help. The 'help' process took over SIX HOURS of my day, it meant talking to five 'representatives,' waiting on the phone for twenty minutes or more at a time while being transferred, but I still can't type an email or send one or find Google search or any other search engine on the AOL browser.

It's finally time to move on. Meanwhile, don't waste your time 'upgrading' to AOL Gold. You'll be lucky to even retain all your data. Most of the 'representatives' have only been employed at AOL for only a few weeks. Most are in foreign counries.

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This report was posted on Ripoff Report on 09/26/2017 03:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/aol/internet/aol-aol-gold-performing-the-required-upgrading-to-aol-gold-destroyed-my-aol-account-inter-1402540. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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