Complaint Review: AOL - Nationwide
- AOL Nationwide U.S.A.
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I recieved a free year of AOL with my computer. I continued to use it for a couple months, but decided it was too expensive. I emailed them from my aol address to cancel. They emailed me back saying the needed it in writing. I printed the email and faxed it back. They promptly discontinued my service 1/1/02, then proceeded to charge my bank account $28.90 on 1/9/02. When I called they informed me the end of my billing cycle was 12/28/02 and that since I cancelled after that date they would not issue a refund. I said I am not paying for a full month of service for three days of service and demanded repeatedly to speak to a supervisor. The rep. finally put me on hold for 5 minutes and got approval for a pro-rated refund. Hopefully there will be a happy ending...I'll let you know when I get the check.
This report was posted on Ripoff Report on 02/02/2002 12:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/aol/nationwide/another-victim-of-aol-ripoff-13167. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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