Apple itunes I bought 3 movies from iTunes. Could not download them. Don't know why. ITunes error for some reason. Tried many times, always error messages. Then I got a new computer. Downloaded ITunes again. Internet

I bought 3 movies from iTunes.  Could not download them.  Don't know
why.  ITunes error for some reason.  Tried many times, always error
messages.  Then I got a new computer.  Downloaded ITunes again.  All my
stuff had been erased!  It was an ordeal to get back all the music I had
lost.  Then I tried talked with itunes custumer service about the 3
movies I was never able to download and they said it was past the 60 day
limit on returns.  Their hands were tied apparently. (Give me a break,
they can't issue a credit for 3 movies?  They CAN'T?  Get real).  On top
of that, their continuous 'polite' e-mails are tiring because they are
not backed up with a real desire to do right by the customer.  It's not
enough that they virtually monopolize the market.  I wouldn't even mind
that, except for all the technical errors, non-user friendly interfaces
and lack of willingness to do right by the customer in such an obvious
case where they should just
refund me my money for movies I could
never download.  Or give me a credit, I would even be happy with that. 
Bad procedure itunes.