I purchased my home security system June 3, 2006 from APX alarm. I should have know right of the bat this was a bad idea. The sales people were very pushy and required a signed agreement that day with insulation that day. He was a clean cut college kid from Utah out trying to make a living.
Finally, after three long years we completed our contract obligations. I call on May 26th 2009 to cancel my subscription. To my surprise I was told I've already been enrolled in an additional 1 year contract since I didn't send a written letter 30 days prior to my original contract termination date. I even called in November of 2008 trying to cancel and they told me to I couldn't until June 2009 and to call back then. Never mentioned I needed to send a written letter by May 3, 2009 in order to cancel 30 days in advance.
How in the world was I supposed to remember three years later to send a written letter to terminate my contract 30 days prior! Who does business like this? I know who, CRIMINALS!!! My contract has changed hands or names with companies three times in the three year commitment I signed up for. My original contract was with APX alarms, who then sold my contract to SAI. I just found out that SAI now goes by Castle Rock. This is all signs of a company trying to avoid bad PR for terrible customer service practices. It appears the only way they can get customers is by strong arming them into renewal contracts.
Why would anyone want to entrust the security of their family and home to a company with such poor business practices?? I'm willing to take any legal action to bring this company down and see to it no others are taken by their scam. I fully intend to send letters to all of the companies VP's and large media outlets to share my story. I know there are probably hundreds if not thousands of people who are dealing with the same situation. If we all stick together maybe we can win justice against them.
My story is the same as MANY of us out here and we really need to start some sort of class action law suit. These individuals are trained not to give you names or managers...everyone is a supervisor and the highest person in the office. THIS IS UNBELIVEABLE!
South Riding, Virginia