Report: #1067681

Complaint Review: Artist Arena

  • Submitted: Wed, July 17, 2013
  • Updated: Wed, July 17, 2013
  • Reported By: Classics99 — Cleveland Ohio
  • Artist Arena
    853 Broadway
    New York, New York

Artist Arena Non-delivery of services stated (written) and paid for New York New York

Show customers why they should trust your business over your competitors...

This is the email I sent to Artist Arena regarding a TRAIN M&G:


I am writing to inform you (and certainly complain) about the Meet and Greet I recently had with the band TRAIN at Darien Lakes this past Saturday.  Besides the fact that my package with the laminates did not include instructions as to where to go for the Meet and Greet (I later found that everyone else had instructions on the envelope the laminates came in; mine did not) and no one at the venue had a clue, leading me to almost not find the meeting place until right before being taken backstage) I want to complain of a few things that perhaps you are aware of (or perhaps you are not)

The package that I purchased and the package that was advertised is listed in part as follows:

If cameras are allowed into the venue, you will be allowed to take a picture with the band (*please contact the venue directly about its camera policy). You will also have the opportunity to have your poster (or ONE other small item) signed by the band.

Well, cameras WERE allowed into the venue but we were not allowed to take a picture of the band with it; in fact, we were given stern instructions NOT to request a picture with our own personal cameras and that there would be an official photographer there to take our pictures.  Next, when I think "Meet and Greet" I expect a short amount of time to mingle and talk with the band members, not an assembly line where you were only allowed about 30 seconds to get your picture taken and then were ushered chance to talk and barely even a chance to say "hello".  The poster we were given was pre-signed by the band and we were NOT allowed to get any small item signed by the band as printed and advertised in the description of the Meet and Greet.

Therefore, I am writing to say that I am extremely disappointed in what I received for the inordinate amount of money I paid for the individual tickets. In my mind this is truly a scam perpetrated by your company.  I know the band members are just instructed to go out and do what they are instructed to do and probably don't even know how much this is being falsely advertised.

Thus, I am writing to see what comment your company has about this whole charade before I complain further and take this to a higher level, for between this event and the Meet and Greet I purchased for Cleveland this Wednesday (a total of $900.00 spent between the two events) a feel that this is bordering on not only a sham but a crime.  I'd prefer not to go to online boards to warn people not to purchase these packages in the future, but if something is not done to rectify this problem by Wednesday I certainly will.

As I mentioned in the initial paragraph, the "Company" may not know that this is what is being done at the venues and if it does not I want to let them (you) know.  But if it is known that people are not getting what they paid for then there should be consequences.

This is the response I got:

Dear Train Fan,

Please see below for an update regarding details of your upcoming Meet & Greet with Train.

There will be a professional camera used on site to take your picture with the band. Along with your instructions that you pick up at the box office, will be information regarding how to download your pictures within a few days of the concert taking place. Please note, you will not be able to use your own cameras during the Meet & Greet.

Please continue to follow the instructions that were previously sent to you regarding your Meet & Greet process.


Artist Arena

To which I wrote back:

Yeah, see, the problem is that is NOT what I paid for, either in Buffalo or Cleveland!  

It was advertised when sold as being able to use your own camera when I bought the tickets AND being able to get a small item signed, neither of which was honored when the Meet and Greet actually occurred. To me, this is definitely
false advertisement and a blatant disregard for the "Bait and Switch"  rules that govern transactions such as this.

This certainly was not the answer I wanted or expected, so you can certainly expect some ramifications in the future.


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This report was posted on Ripoff Report on 07/17/2013 08:10 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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