As Seen On TV The company took my money and did not give me "what I saw on tv." Fairport New York

I ordered an item from the company on 11/14. The first sign of trouble came when the order confirmation was to be sent automatically to my email. It never came. However, I overlooked it, as I soon logged in and verified my order on the website. I later discovered that my "verification" was not to last.

After a few days I decided to view the tracking number that I was given. On 11/24 it stated that UPS had "received billing information" and that a label was printed. It sounded like the item was about to be shipped. However, on 12/4 UPS tracking system stated that the "billing information had been voided." In other words, as I learned, the company had cancelled the pick-up and not shipped my order. I then emailed the company and got no response. I called them twice and could not get a person only a phone tree that stated that my order was processing and would be mailed soon from Rochester, NY. Finally, I emailed the company a second time. Once again, I received no response.

At this time it is 12/13. I have been charged but have not received the item. My emails have gone unanswered and my calls get me nowwhere. In addition, they have cancelled the pick-up order for UPS. I believe that I have been scammed.

Steve
Conyers, Georgia
U.S.A.