Ascend Tech dishonest, sleazy, thieves that send out defective equipment and won't honor warranty ripoff Cleveland Ohio

This is being copied from my post at another fine site that I wish I had found sooner. Many kudos to both that site and this one for the service they provide.

5/26/06 1:41 PM
I ordered a motherboard/cpu/ram combo from them. The motherboard worked intermittently over the weekend and then quit alltogether. Called for an RMA per their website and was told I needed to email the request (they don't answer the tech support number at all, it seems like. Had to call the "customer service" number to even get a live body on the phone.)

Returned the item and and they got it on Jan 13th but never heard back from them. After repeated calls and being told it was being checked out and then, on a later call, that the replacement was being shipped out "tomorrow" (this was around the 24th,) I finally called on Jan 31st to find out where the motherboard was and was told that they found no problem with it. I then did get irate on the phone and the person started telling me I was "acting childish" and then hung up on me. I called back several times and they wouldn't even answer. Then when someone did answer, I get a hesitent "hello?" and then got hung up on again after a minute or so.

I then put the matter in dispute with my credit card company. I had to send all supporting info to the CC company and sent them copies of phone records showing a total of 13 calls to this company and 2 emails (one asking for the RMA (they answered this one) and another asking about the status on the RMA (no answer to this one)) and they had the "testicular fortitude" to claim that not only had I not sent the motherboard back but that they had not heard from me in any way since the RMA request. I then did find the tracking info where the motherboard was returned and sent that to the CC company as well. It's still in dispute at this time.

Do NOT order from this company. They are a rip-off!

Update on May 31st after ascendtech replied: (note, their rebuttal shows below this on the other site and I'm keeping the layout pretty much the same here.) My first reaction was "BWAHAHAHAHAHAHAHAHA!!" The invoice number WAS entered into this system. Want it here? It's invoice #137054 (strange that it shows right above when I'm editting this post. Funny how you seem to claim that it wasn't provided.) Want the order number? Order number was #141608. Want the amount? It was $143.21. Want the date of the purchase? It was Jan 4th (BTW, that's not "over half a year." It's not even been quite 5 months. No wonder your service is so shabby when you can't even tell that 5 months is not "over half a year.") As to the delay, not everyone knows about this site when they make a purchase. Sometimes they don't find this site until it's too late and they've bought from the wrong sleazy company. But people who you try to rip off sure will remember YOUR site. Also do you not know what "still in dispute" means? For those who haven't had to go through that with a credit-card transaction, the CC company puts a provisional credit back on the card (which they did do the day after it was in dispute) but the dispute can take several months to resolve, especially when dis-honest companies like this lie through their teeth.

Oh, yeah, one last note: Notice how this company has such piss-poor ratings on both customer service and refunds/returns. Gee, I wonder why that is. Heck, in terms of customer satisfaction, they rank lower than over 800 other companies (out of just over 1000 in this system.)

Update on June 1st: Does this company get any more sleazy? Yesterday, they tried to re-charge my credit card for the amount under dispute, not knowing that I had that card canceled and had gotten a new one. There was a charge on my statement for the amount and then where it was denied/reversed and the bank verified it was attempted on the old card. I'll say one thing for these guys, they got balls. Not much sense but plenty big gonads.
This review was modified by its author, on 6/1/06 7:44 AM.


Reseller Reply
Posted by

5/31/06 11:20 AM
I have no way to respond to your comment as you did not provide an Order # to resellerratings - Sounds like a COMPETITOR leaving us a feedback rather then an actual customer. Our customers have no problems getting through in normal business hours. There is also emails available for proof of contact. It's also kind of strange that you state you placed an order in January and we are almost in June. Took you over a half a year to leave us a feedback. Sounds fishy to me. If what you state is true the credit card company would have returned your FUNDS long ago. But if they still haven't returned funds to you after 6 MONTHS down the road, that means 1 thing CREDIT CARD company must FIND what you state is UNTRUE. AscendTech, Inc.
ascendtech

Michael
Catawba, South Carolina
U.S.A.