• Report: #1168076
Complaint Review:


  • Submitted: Thu, August 07, 2014
  • Updated: Thu, August 07, 2014

  • Reported By: jcq101 — Wenatchee Washington
4772 East 355th. St. Willoughby, Ohio USA

Ascendtech.us Known old and faulty equipment sold as new Willoughby Ohio

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My 16 year old son wanted to buy his first computer.

So, we went online and looked at the cheapest places to put one togther.

Ascendtech had the best prices, so we decided on them as a company.

The computer worked fine for about 2 months.


Then, the hard drive died -- it was not corrupt, it DIED.

The electronics on it do not even register the drive at the BIOS level.

So, first I called the HD manufacturer, and base on the S/N, found out that the drive was over 3 years old!

Ascendtech sold us this drive saying it was a new one.

Then, I called Ascentech......NO ONE would help me at all.

The hid behind thier 30 day warranty which is a BS one anyway.

I tried talking to tech support, customer support, and even management.

All I got was "So sorry.....BYE!".


This is a shady company at best.  They do NOT take care of thier customers.

My son learned a hard, and valuable lesson, and Ascendtech is a great teacher:  "Trust no one".

This report was posted on Ripoff Report on 08/07/2014 08:06 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ascendtechus/willoughby-ohio-44094/ascendtechus-known-old-and-faulty-equipment-sold-as-new-willoughby-ohio-1168076. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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