Ascentive.com what a huge ripoff alot of promises without merit none of what is promised is delivered Philadelphia Pennsylvania

First and foremost, this customer was refunded when we received her email requesting to cancel with no hassle.

Secondly, she claims she could not contact us to cancel, we provide several methods to contact us: email - there is an email link on every single page of our support site, LiveChat (when available) - where customers can chat live with our support staff, telephone - (215-320-6000) our phone number is listed on the top of every single page of our web site and is also listed on the customers credit card statement and on the receipt that they are emailed when they place their order.

She contacted us to cancel after her 30 day trial ended and she was refunded. As for the statement "the service they "claim" works for your computer," we do not claim the software works for everyone, that is why we provide the customer with a 30 day trial to see if it will work for them. We have a 98% success rate with our software (with over 200,000 satisfied customers using this service alone) and if at any time during their trial, if the customer decides for whatever reason they do not wish to keep the software, they may use any of the above methods (they can even use the option to fax or send postal mail) to cancel and we cancel their trial with no questions asked.

We are sorry that this customer feels that she received unfair treatment from our company, however, she was given exactly what she wanted, a refund in full.