Complaint Review: Ashley Furniture - Nationwide
- Ashley Furniture Nationwide USA
- Phone: 732-355-9200
- Web:
- Category: Upholstery
Ashley Furniture Value City DOESN''T STAND BEHIND EXTENDED WARRANTY Langhorne Pennsylvania
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We purchased 2 recliners with matching ottomons that were over $500 each from Ashley Furniture in Langhorne/Oxford Valley, PA (also known as Value City). We purchased (for an additional fee) an Extended No Worry Warranty for 5 years and 4 years later, the vinyl started cracking and peeling apart, so I called.
I was told to send photos which I did immediately. They said they'd review them and get back to me. They never did, so I called them again and after being on hold for 5 minutes, the woman came back and told me it wasn't covered as I didn't report it within 5 days of happening, which the warranty does say. Now the warranty clearly does state that, "Cracking and peeling of leather finish" IS covered, so I ask you...since when does leather start cracking and peeling within only 5 days? I called as soon as I noticed it (as I had a protective cover on it to alleviate sticking to the leather which I removed to wash) and it was a soft material, so that certainly didn't cause it.
I was so angry that I checked the internet for problems from other consumers and noticed a TON of complaints on just this same sort of thing! If I call my Lawyer, it would cost well more than the value of the chair so I guess I'm screwed, especially sinceI have 2 chairs and now one of them is ruined.....thus, so goes it for a matching pair. I half a mind to picket the store!
I guess I should have know better as anything called Value City indicates cheap quality and I guess I should have researched the internet before I made such an expensive purchase!
Gail
Langhorne, Pennsylvania
This report was posted on Ripoff Report on 03/11/2016 07:48 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ashley-furniture/nationwide/ashley-furniture-value-city-doesnt-stand-behind-extended-warranty-langhorne-pennsylvania-1293014. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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