Complaint Review: Ashley Furniture - Murrieta California
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- Author Not Confirmed
- Ashley Furniture 25125 Madison Ave Murrieta, California United States of America
- Phone: 951-894-7988
- Web: www.ashley.com
- Category: Furniture & Furnishings
Ashley Furniture New furniture was delivered in faulty condition Murrieta, California
*Author of original report: Ashley a Total Ripoff
*Author of original report: Ashleys Rump Ranger
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On 5/23/11 I Purchased a NEW console love seat at Ashley furniture in Murrieta Ca. Paid Cash. Furniture was delivered on 6/03/11 with problems from the start. The left rear cushion zipper was broken, note was made customer service told me a new part was ordered.
They sent the wrong part, ordered the part again, again they sent the wrong part. I asked that they send someone up to check out the problem Ashley "TECH" was able to fix that problem. 7/03/11 rubbing noise coming from arm area looked and "so called leather" was rubbing and "so called leather" was tearing. Again I called the store, Again they sent a "TECH". I was told the frame was bent and the piece would have to go back to the factory, Customer service will call.
Customer service called 7/8/11 told me they have ordered a part to be delivered to me and to call and a "TECH" will come and install, When I asked about the bent frame I was told the "TECH" would bend it back into place. "BEND IT BACK INTO PLACE" am I out of line here? I paid $730.00 for a damaged piece of furniture and they refuse to replace it! I should have done more research on Ashley turns out they ARE THE WORST BEWARE PEOPLE DON"T GET RIPPED OFF!!
This report was posted on Ripoff Report on 07/08/2011 07:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ashley-furniture/murrieta-california-92562/ashley-furniture-new-furniture-was-delivered-in-faulty-condition-murrieta-california-750818. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Ashley a Total Ripoff
AUTHOR: cowboy steve - (USA)
SUBMITTED: Wednesday, July 20, 2011
So Ashley brought back the couch today, Very proud that they had reupholstered the entire couch.
The back still rubbed against the Arm but instead of tearing the Naugahyde wringled up because it was not tight to the frame. They didn't fix the problem! I asked for a New unit and was told they cannot do that! WTF. What good is a guarantee if you don't get a guarantee? Ashley Furniture is a ripoff and worthy of being in the RIPOFF REPORT!
#1 Author of original report
Ashleys Rump Ranger
AUTHOR: cowboy steve - (USA)
SUBMITTED: Tuesday, July 19, 2011
Well 11 days after my 1st report Ashley is supposed to show up today and remove my NEW CONSOLE couch for repair, REPAIR REALLY. It was damaged on delivery not new as I paid for.
Their going to try and bend the frame into the right place, REALLY it's damaged, it's guaranteed. Guess we all know what that's worth. NOTHING! I bought this piece of furniture because I am Disabled & it was the only couch I could find that I could relax in during the long hot days of summer, Now I have to sit on the floor I paid $730.00 for this Damaged furniture, now I'm gettin it in the REAR by Ashley I'm now their RUMP RANGER.
Folks I urge you to boycott Ashley furniture DO NOT BUY FROM THESE PEOPLE This is why America is in trouble today. Because no one will Stand and do the right thing! More updates to come
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