Ashley Furniture Poor Quality, Product Defects New Braunfels Texas

My wife and I bought some furniture from Ashley Furniture in New Braunfels, TX, and among them we bought a sofa and love seat.  We bought from Ashley believing that they had decent quality.  However, after a week of having the sofa and love seat, the love seat stopped reclining.  Also, the sofa leather started to peel.

Also, our neighbors (down the street) bought some furnishings from Ashley with similar issues.  It took them a year to resolve them after much effort.  As well, my parents bought from Ashely, and they, too, had issues.  My parents issues were unresolved and they had to ultimately buy from a different vendor. 

My issues, I have emailed Mr. Levits, who I believe to be the president, but have yet to receive a response.