Asurion Walmart replacement plan Trying to give me a cheaper phone than what i payed for Nashville Tennessee

I purchased a samsung j7 sky pro smart phone from my local walmart and bought a 2 year product replacement plan also.i broke the screen and it wouldn't turn on.so I filed a claim to get my replacement.wich I only had for 4 months.the only phones they would offer me were 40.00 to 60.00 dollars cheaper.and refurbished.then I was told they didn't have any of the phones I was offered ,in stock.would not replace the same phone model I purchased.and on top of that trying to give me a way cheaper phone,that they dont even have in stock.i mean isn't insurance replacement supposed to be just that?I feel lied to and ripped off.its just not right.!