• Report: #982632
Complaint Review:


  • Submitted: Sat, December 15, 2012
  • Updated: Sun, December 16, 2012

  • Reported By: Wood — South Euclid Ohio United States of America
800 Corparate HWY Internet United States of America

ASUS ASUS defective netbook screens, Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

My ASUS netbook computer screen failed when it was less than 90 days old.  The netbook was kept closed in a protective brief case.  ASUS customer service states that their warranty does not cover physical damage to screens.  ASUS adds that if the netbook is subjected to pressure (i.e. squeezed) the screen will fail.
My netbook did not see any pressure other that would be expected under normal use of a netbook. 

ASUS offered to repair the screen for $150.  I netbook was purchased form BestBuy for $200. I objected to charge because the unit has a manufacturing defect. If the screen prone to fail with when subjected to normal use pressure, this a design flaw and not the responsbility of the consumer. I now notice that the ASUS netbook in closed position is not protected like other similar products.  The ASUS netbook has a weak protective exterior.. [continued below]....

When a consumer purchases a netbook it is expected that the netbook performs as a netbook. If have found ASUS broken screen complaints online from other consumers. ASUS has returned the netbook to me not repaired.  I have the netbook.  It is almost brand new other then the screen does not work.

This report was posted on Ripoff Report on 12/15/2012 05:15 PM and is a permanent record located here: http://www.ripoffreport.com/reports/asus/internet/asus-asus-defective-netbook-screens-internet-982632. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on ASUS

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?