On November 4th, 2011 I purchased an Asus U46E-Bal6 Notebook from BestBuy for $830 dollars and (at that price) I expected the PC to be fully functional and in working order, however I was in for a rude awaking! After purchase, I followed the prompts for creating a "Recovery Disc," which was suppose to have ALL FACTORY DATA (including OS, drivers and utilities) by using Asus' AI Recovery Software. I did so several times just to be on the safe-side...for one of those "just-in-case" scenarios. Well, recently I have had ones of those "just-in-case" scenarios that required to re-install all my factory data and imagine my surprise when the Operating System (Window 7 Home Premium) WAS NOT ON ANY OF THE DISCS! Yes, the drivers and utilities where there and fully functional, however the Operating System WAS NOT! I checked and re-checked the Asus software and it stated it included all factory data, WHICH IS A STRAIGHT OUT LIE! I contacted Asus about this and they said I would have to repay for the Operating System that I already paid for to get my PC up and running again. [continued below]....
.......seriously!? Does this sound fair? It's just another way for them to unjustly squeeze more money out of their consumers. Now I will tell everyone how Asus is trying to double-charge for something that was NOT my fault! This company clearly does not care for their customers and their software is faulty and misleading...STAY AWAY!!!
***Below: I have included pictures of the "Recovery Discs" data created using Asus' AI Recovery Software, which clearly DOES NOT INCLUDE THE OPERATING SYSTEM (Windows 7 Home Premium).***
About you? Ripoff Report
A business' first
line of defense on the Internet. If your business isClick here now..
willing to make a commitment to customer satisfaction
Does your business have a bad reputation?Corporate Advocacy Program™
Fix it the right way.
Set the record straight:Arbitration Program
SEO Reputation Management at its best!