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Report: #1456582

Complaint Review: ATK Engines - Grand Prairie Texas

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  • Reported By: Josh — Buffalo United States
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  • ATK Engines Grand Prairie , Texas United States

ATK Engines Sold me a poorly built motor and did not back it Grand Prairie Texas

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Do not buy an ATK motor. Google their reviews. I received this motor and the paint job was horrible. Bare metal in some spots. Had to repaint the whole block rather than going through a return process. This should’ve been a red flag. After around 200 miles the oil pan and front seal started leaking oil. I reached out to Summit and was informed to my surprise that warranty issues have to go directly through ATK. Ok. So I called them. Their "systems were down” (another good sign) so I had to call back. The woman on the phone was miserable and rude. She kept asking for a serial number I could not locate. "Somewhere near the bell housing.” What a convenient place to put it! I called summit back and they called ATK on my behalf. I received a call the next day which seemed positive at first but then went right back down the rabbit hole of this phantom serial number. I crawled under and went all over the car. Didn’t see anything. While doing so the rude gentleman on the phone was slinging comments at me. "It must have happened during the install. Seals just don’t leak like that.” "I don’t see why anyone who installs motors would paint over a serial number.” The guy that installed it runs a shop of 40 years. He has 30+ classics he built and installed motors in. Guess what. NONE OF THEM LEAK OIL. The serial number was painted over because it’s apparently it’s a sticker. A paper sticker. Really? Too cheap for a metal plate or engraving? There is a metal sticker on the motor that says "Mexico”. That deserves better quality than the serial number? If there is one and it’s on a paper sticker, it was painted over to fix the horrible paint job from the plant. ATK was of no help. They were rude and useless.

Keep in mind if you buy one of these, you’re probably going to have problems. Summit does not keep records of serial numbers so it’s on you to find this sticker so you can get support from ATK. Just from my experience, I don’t think I would’ve gotten much out of them even if I had it. It seems like their angle is to find anything that helps them not tend to issues.

This report was posted on Ripoff Report on 08/14/2018 02:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/atk-engines/grand-prairie-texas/atk-engines-sold-me-a-poorly-built-motor-and-did-not-back-it-grand-prairie-texas-1456582. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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