• Report: #832975
Complaint Review:

AT&T U-verse

  • Submitted: Thu, February 02, 2012
  • Updated: Thu, February 02, 2012

  • Reported By: Yred — New Haven Connecticut United States of America
AT&T U-verse
Internet United States of America

AT&T U-verse Unfair Billing Practices, Strong Arm Methods Internet, Internet

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I have been trying unsuccessfully for the past 4 months to make payment arrangements for my account that I am able to afford.  AT&T insists that any payment arrangement consist of payment of the full monthly balance plus an additional amount to have the back balance paid over four payments. When I tried to explain that I am unemployed and requested that the arrangements be temporarily spread out until I begin receiving my disability they repeatedly and usually rudely refused. Each month I called AT&T I was given an amount to restore my services at which point they claimed they would make arrangements with me.

 This amount kept increasing each month until it eventually became too high for me to pay and I overdrafted my checking account. Exactly 29 days after each payment AT&T would suspend my services again. I paid them amounts of $400, $150, $200, $250, and $300. and not once was AT&T willing to make a payment arrangemen tin good faith based on my ability and willingness to pay. When I finally could no longer pay the monthly increases my services were terminated and AT&T began demanding that I disconnect equipment installed by their technicians and expend my time and gas by taking it to a shipping company of their choice, despite the fact that not once have they tried to work with me. They are still billing me monthly and are now demanding that I either pay $1,200+ or my account will be sent to collections. I have tried on numerous ocassions to meet AT&Ts increasing demands only to have them make no effort at all to accommodate me in any way shape or form and now I am being threatened by them as well.

This report was posted on Ripoff Report on 02/02/2012 03:24 PM and is a permanent record located here: http://www.ripoffreport.com/reports/att-u-verse/internet/att-u-verse-unfair-billing-practices-strong-arm-methods-internet-internet-832975. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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