AT&T Uverse Cut my internet off, never authorized it. Spent two service 4 days to restore Carol Spring Illinois

I called AT&T to request the same rate on 6/12/14 which ws $36 per month at 12 mg speed, the rep stated she can only do at monthly rate of $39.95 18mg. I woke up on 6/14/2014 and there was no uverse internet and we started calling over and over , they stated that my account was closed and that there was a new one opened?  I never auth this?  They could not do anything on this and they said the earliest appt was 6/21/14 which a week of no internet , as my wife ues this for a home busines.   We called about twenty five times that day and finally they said that there would be a rep that would come out on 6/15/14 to get it restored betwen 12-4.  

we waited at home and I waisted my fathers day as when they got here he could not help he checked the hub and my wife talked the supervisor he staed he could , however he the account was showever in account and one was acctive and he didnt he could not.   I called that night and they moved my appt to 6/16/14 and 1-3 and asked if I need to be there and they claimed yes.   The tech caled at 2:15 and said he was running late and then aroung 3:15 said it was now on, never had to come in the house.  Why did I need to take 3 hours of vacation time which cost me over $75.00.   I now never recieved a new router either for signed up for the higher speed?   The prev. one I had to purchase for $100?