American Automotive Equipment REVIEW: Customer Satisfaction Commitment: American Automotive Equipment offer a lifetime telephone technical support warranty and warranty lasts for the entire LIFE OF YOUR MACHINE. American Automotive Equipment recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed, not ignored. Port Chester New York

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*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a Verified Safe business Service Feel safe, confident & secure when doing business with American Automotive Equipment.

SPECIAL UPDATE: January 30, 2012: American Automotive Equipment remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. American Automotive Equipment is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, American Automotive Equipment has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.

Over time and since becoming a member, American Automotive Equipment has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever American Automotive Equipment remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com

Rip-off Report REVIEW:

Editors UPDATE: Positive rating and recognition has been given to AmericanAutomotiveEquipment for its commitment to excellence in customer service.

American Automotive Equipment offer a lifetime telephone technical support warranty and warranty lasts for the entire LIFE OF YOUR MACHINE. American Automotive Equipment is a fully integrated supplier of Automotive Service Equipment providing the highest quality goods and service since 1969...

American Automotive Equipment offer a 1-year warranty on parts - from top to bottom & stock an enormous parts inventory of parts in a state-of-the-art warehouse in Cleburne, Texas.

Rip-off Reports discussions with AmericanAutomotiveEquipment have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. American Automotive Equipment listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

American Automotive Equipments C.E.O., has informed us that his personal philosophy is that his clients are a precious resource. As a successful businessman, he feels it is critical to listen to his clients and respond properly. By always putting his customers first, American Automotive Equipment will continue as a successful enterprise both now and for many years to come.

Another top executive of the company told us that hi personal business philosophy is based on the premise that "strives to add value in its services as they understand that a successful business model is based on value-added services, and client care. American Automotive Equipment's mission statement says it all: "Our goal is to provide our clients the best quality, value and professional excellence in the industry." Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: American Automotive Equipment truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises."

American Automotive Equipments technical support team expresses every confidence in the services that they provide. A product manager at AmericanAutomotiveEquipemnt stated to me, "I have seen him take personal interest in all aspects of our business, from product conception to fine tuning our state of the art technical support department for our large customer base. He further stated that It always gives me great pleasure to hear from our customers that the performance of our equipment has exceeded their expectations by a large margin.

American Automotive Equipment takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: " AmericanAutomotiveEquipment provides a very positive work environment. Opportunities for suggestions and improvements are encouraged. He is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers." Ripoff Report was pleased to learn that AmericanAutomotiveEquipments past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

American Automotive Equipment recognizes that complaints posted on Rip-off Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation AmericanAutomotiveEquipment has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our investigation, which included discussions with him and many of his past and current associates, Rip-off Report is convinced that AmericanAutomotiveEquipment is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Rip-off Report to contact every person who filed a complaint so they can make things right with them. In order to confirm that complaints were resolved, Ripoff Report emailed the authors of each report about American Automotive Equipment. One of the respondents replied back as follows:

..American Automotive Equipment pro-actively contacted me and I've met with a member of the management team at AmericanAutomotiveEquipment and discussed my complaint in detail. They've worked together with me to address all the issues in a positive manner. Specifically, American Automotive Equipment has resolved the issue with regards to my Alignment Lift, and they have reviewed their internal policy to make sure that communication is always clear and open. I'm very satisfied with actions that they've taken and consider this matter resolved..

Today, AAE is one of Americas largest independent suppliers of automobile service equipment, manufacturing, distributing, selling and supporting Auto Lifts, Tire Changers , Wheel Balancers and more.

AAE is headquartered in Port Chester, New York, and maintains its primary logistics facility in Cleburne, Texas.

===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED

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American Automotive Equipment are crooks ripping people off. 2 Auto lifts ordered only 1 delivered. No refund , no calls ,The owner should be in prison Grand Theft! Port Chester New York

Ordered 2 Automotive storage lifts from the (President) American Automotive Equipment in Oct 2008. Finally about 4 weeks after ordering them I recieve 1 lift with no invoice or any paperwork. I call the owner and supposedly the other is on back order along with the flat top for it. I wait 2 weeks and call again with the same response.

After another 2 weeks I call and say I want a refund on the lift and flat top I did not recieve and the shipping for it. Charles said checks in the mail. Since it is now late November and mail maybe slow I wait 2 weeks and of course no check. I call and now Charles won't respond. So my wife calls and discusses the issue with some one in Texas where they are shipped from, and they supposedly talk to Charles and he reassures them he'll send the check right out.

Now I know I'm in trouble because Charles was already supposedly mailed the check out. We wait another 2 weeks and of course no response , so my wife again speaks to the person in Texas and now we are told they don't know what say to us since he is the boss they can't do anything more.

We contact our attorney and send a letter demanding repayment and of course no response. We are cosidering all our options as well as legislative assistance for fraud.

Jim Alma, Michigan
U.S.A.