AutoZone Battery Warranty Rip Off New Bern, North Carolina

I posted the original complaint. Battery testing is like a lie detector test, it is not a perfect science. Battery test results can be positive and the battery can still fail under certain circumstances. That being said it is only good business practice to give the benefit of doubt to the customer, and I am happy to say that AutoZone did just that after I complained to Corporate. I received a phone call from the AutoZone District Manager who informed me that batteries can do "funky things" sometimes and in order to give me "peace of mind" he had contacted the store and arranged the exchange, no questions asked.

I exchanged the battery the next day. My hat is off to AutoZone for putting their customer first.   

A bad battery should fail a load test at any given time.  Since the alternator is doing it's job and the battery passes a load test, that means something in the electrical wiring of your vehicle is probably draining the battery overnight while parked.  I'm not saying that you have children who are playing with the interior lights and leaving them on at night, but the electrical wiring in your vehicle could be mimicking something similar.  For example, a loose ground wire, a faulty brake lamp switch, bad wiring harness in the driver door, etc... Why would they keep replacing a perfectly good battery for you if you 1.  Can't prove the battery is bad or 2.  Can't prove something in your own vehicle is draining the battery?

(I BET) The Fellow at the AutoZone is actually in trouble for trying to do you a favour.

The warranty policy says test battery using the load tester provided. If it passes do not replace battery.

By asking you to leave the car he broke the rules and could be punished. (I have been) Yes it is that stupid.

But you also wouldn't let him test the battery in the "Failed State" that you claim it gets to over night.

He can't replace it unless he can prove its faulty.

You are proof "NO GOOD DEED GOES UNPUNISHED"