avalon sarees ,avalonsarees.com/ Avalon sarees Discrepancy in product sold & received in Mauritius. Paypal case in my favor but I need to pay for return cost for wrong item delivered which is unfair Negeri Sembilan Seremban

Hello,

After purchasing an item from Avalon on 19th september 2018, it should have been delivered within 10-15 days.

However, same was not delivered within that period.

Avalon claims is that it has been blocked at clearing and according to their site it was sent using Aramex.

Being an Aramex customer myself, it only takes less than one day to clear an item and if it was blocked for any reason, they would have contacted me.

I paid for the product on 19 september 2018 and they did not ship it until I have logged a case with Paypal on 19 October 2018.

History of events :

==================================================

19 September 2018 - Bought Saree for $157.50
20 September 2018 - Avalon confirm to have received money
13 October 2018 - Contacted Avalon to get a status as item should have been delivered within 15 days
15 October 2018 - Contacted Avalon again
16 October 2018 10:03 - Contacted Avalon again saying that I will open a paypal case
16 October 2018 10:40 - First response after telling them I will open paypal case. They informed it's due to customs. But the item hasn't been shipped yet (notice how fast they responded)
19 October 2018 - I open the paypal case
22 October 2018 - The wrong product is shipped from Chennai !!! Not Malaysia !!!
25 October 2018 - Item get delivered ( but i don't know yet that it's from Avalon -its completely different)
30 October 2018 - I escalate the paypal case
3 November 2018 - Avalon provides DHL Tracking number(Now i know its not Aramex). Only then I realise that it's avalon who sent the product from Chennai and which is totally different !
11 November 2018 - Paypal accept the case in my favor and request me to send the wrong product to the seller. Why should I pay for something that the seller wrongly sent ! There is no sense. If it was the right product I would understand.
12 November 2018 - I contact paypal to know why I should pay for wrong item delivered. They inform me to subscribe for "Return is on us". I should normally get $30 refund. Unfortunately, same is not covered in Mauritius and I need to handle the return cost!
13 November 2018 - I contact Avalon so that they send me the return shipping cost - Again no answer !!!
12 November 2018 - I check online in DHL website for cost of shipping back - Around $78
14 November 2018 - I'm fed up but I want everyone to know that you are at risk of loosing your money when buying from Avalon. And Paypal should not be protecting these fraudulent companies. Paypal should impose these companies to pay for return cost when they sent the wrong item

=====================================================

From the receipt that was provided it was clear that Avalon shipped the wrong dress only after I logged the case. They used DHL express to get same delivered asap. But you finally end up getting the wrong item.

Now that Paypal has ruled the case in my favour, i am requested to return the wrong $20 sarees to the seller and it is costing me around $78. And best of all I would not get refund for the shipping return cost.

Hence, after paypal will refund me I will get a refund equivalent to $157.50 - Return cost of $78 = $79.5.

Who will refund me the return cost of the item. Why does paypal impose the seller to pay for return cost if wrong item is delivered !!

========================================================

Further action from my side : 

I will be shipping the product on 14 November 2018 but I'm afraid they might not accept the product in Malaysia. Especially because the address they provided on their website is different from what was provided by Paypal. 

I will update the report after I get new updates.

DON'T BUY FROM AVALON SAREES - https://www.avalonsarees.com/