Avas Flowers Florists, Flowers Dover, New Hampshire

After a horrible time dealing with Avas Flowers, they actually had the gall to send me a "sorry for the inconvenience letter.  Their words are in quotes below, the rest if my response to them.
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"Sir/Ma'am,"
 
Well, clearly this looks like a lazy, generated message, considering you have my name and you can't attempt to do just "Sir" since my name is Paul and Paul is clearly not a "Ma'am" name. 
 
"We are very sorry for the inconvenience. We will be looking into the matter. As soon as we get more information we will get back to you."
 
Frankly, I doubt you will get back to me...why's that?  Considering EVERYTHING about this transaction was a complete joke...let's start, shall we...dead flowers the first time to my recipient, called Stephanie the next day, who said she would have it "upgraded" to make sure my recipient (who was grieving from her sister's death), got something that day and to follow up with the original order of the lilies I ordered, only to find out she didn't place the order, which Randy (some manager there) told me they were "considering" firing Stephanie as she's done this many times before ("considering???").  And you expect me to believe you'll actually get back to me?  HA!  And what's that going to solve???  Considering I've cancelled the order, what could you POSSIBLY say to me now that will rectify the situation?  Well...I'll tell you what I'm going to do...
 
You're associated with Winston Flowers, right?  Well, I'm going to call them up and tell them the whole d**n story about what happened to me and encourage them to drop you.  I'm also going to tell them about all the complaints I've found out about you online - seems there's a lot of them.  Boy, am I sorry I didn't find out about those sooner, or else I wouldn't have put myself through the experience of dealing with people like you. 
 
Then, I'm going to report you to the Better Business Bureau and file a complaint there. 
 
Then, I'm going to go on every single consumer website I can find, and copy and paste my story to all of those sites. 
 
Then, I'll tell all my friends and mention you by name, and I'm sure when they have friends who want to order flowers they will not recommend Avas Flowers to them. 
 
Personally, I hope all this creates a ripple where you lose a lot of money out of the pocketbook.  As far as I'm concerned...GOOD. 
"Thank you for contacting Avas Flowers"
 
Phhtt...for what?  Should I say "thank you" for the crappiest service ever???

"To get fastest response, please reply to this email, if you want to follow up."
 
Oh yeah?  I dare you.  617-XXX-XXXX.  There's NOTHING you could possibly do to fix the situation.